Penfield Place

My family member was brought here for knee rehab. This place should be shut down. I have no idea how this received high ratings! Dig deeper and you will see the real reviews. The carpets were filthy. Urine odor throughout the building was unbearable. The food was something I wouldn't feed to a dog. The rehab wing was all the way in the back. The refrigerator and freezer did not work properly and the knee did not get iced properly for swelling and did not have the compression socks nor monitored for blood clots. The medications were given incorrectly at times. Meals were forgotten. There was no physical therapy for several days which also slowed the rehab progress. The few sessions she did finally receieve of physical therapy were good. The nurses and aides were understaffed. A few were very kind, however some were neglectful and nasty. The facility was not helpful with the discharge process or aftercare. I do not recommend putting your loved one in this facility for any reason. I understand that these are very difficult jobs however human life should be valued at any age or condition of life.

Our Dad was in Highland hospital diagnosed with inoperable brain cancer. His safe discharge plan was to a skilled nursing facility for end of life palliative care. It was a terrifying situation, but we were so incredibly blessed that Dad landed in Penfield Place. Our immediate first impression was the facility is well maintained and clean. The atmosphere is bright and cheerful. Seasonal decor for whichever current major or minor holiday abounds (we saw a rotation of fun stuff all over for Christmas, Valentines and St Patricks). Dad loved looking out his room window at the abundant wildlife casually wandering through, all kinds of birds, squirrels, and a lovely herd of deer that all enjoy sharing the bird feeders that surround the building. Dad enjoyed every meal he was served with such enthusiasm and gusto he wound up on aspiration watch. Amenities and services include fantastic on-site laundry, visiting podiatry, weekly hair stying and so much more. But the best thing by far about Penfield Place is the staff. We cannot imagine finding a more competent, caring and compassionate crew anywhere. The administrator Mr Rubens takes a hands-on, highly visible approach. We saw him pitching in with stuff like clearing snow from exits and installing new equipment on the nurse's med carts. He keeps his finger on the pulse of his facility and his staff to make sure they all have what they need to excel at their function. We wish we could list by name every member of the staff, they are all outstanding. Nursing and resident care, facilities and maintenance, Activities, food services, Physical/Occupational/Speech Therapy, Social Work, administrative, business and support staff, everyone was so impressive. Just imagine how touched we are that over a dozen of them came to the funeral home to hug, laugh and cry with us! Mom said it best: "They looked after Dad like they were all taking care of their own fathers."