Oak Hill Manor

Robbed client ( my sister) of her furniture and personal items while she was hospitalized. They gave her room away and threw her belongings ( some, that were actually given back) into cheap clear trash bags full of holes. These people MENTALLY abuse people and treat them as if their quality of life and rights are not important. Staff does not answer phones frequently, and they do not return calls when messages are left. They treat visitors as if they are spies and it is clear they prefer not to have family members visit due to them having opportunity to witness the poor care given. Meals are of poor quality and nutrition is clearly not a priority. My sister experienced 4 urinary infections in ONE year due to being left in urine filled briefs. I have witnessed call bells being unanswered for nearly an hour. Discusting environment where staff is miserable clearly due to miserable conditions. Highly NOT recommended

Rooms are cozy and comfortable. Residents able to personalize if they want to.

Director of nursing always available attends to residents needs nurses always willing to take time to listen

This facility is terrible. They knew nothing about my mother's medical needs. The facility administrator told me she was brought in from a totally different hospital, had no idea what she was there for, yet tried to argue with me about what treatment she needed. Then he called the wrong family member to discuss things with her that she knew nothing about! She was placed there for short term rehab, but the only staff who helped her were the physical therapists and one awesome evening nurse. Otherwise, the residents are left to fend for themselves. While I was in the facility one evening, a resident fell multiple times and was laying on the floor in the hallway for at least 10 minutes waiting while I ran around trying to find someone to help him! There was only one nurse scheduled on that floor, for 30+ residents! The food is never what they list and my mother was never brought water unless she begged for it. We started bringing in cases of bottled water. Then when she was well enough to go home, the administrator fought with me again over her release. He told me that if I took her before Monday, it wouldn't be covered by her insurance, but then turned around and tried to bill us for two extra days stay! I cannot say enough about why you should NOT allow someone to stay at this facility. My mother will never be staying here again!

My mother has been a resident of Oak Hill in Ithaca, NY for a couple of years. Initially all was ok but shortly into the second-year things have gone downhill dramatically. The management does not effectively address the issues at hand regardless of how much the family complains. The food is usually cold before it gets to her room and simple condiments are not served so when they finally arrive it's too late. Most concerning is that Meals are almost always late. Most recent was dinner served after 7:15 PM. When complaining to the facility manager, there is no response and not much improvement in dinner times. Meals are scheduled to be served at 5:00PM but rarely there before 6:00. The staff are cordial and treat My mother with respect. The main issue is with the kitchen and lack of management thereof. My mother is 100 years old and if it were not such a hassle to move her, we definitely would do so.