Brookdale Vestal West

They take great care of my friend Shirley Place. Very clean and friendly place. We all should 🙏 we can afford to go there when time comes. 5 stars 🌟 because you can't put 10 stars ✨️ 💛

Brookdale west was very clean and had friendly staff. Excellent quality of care food was good although I didn't like that family is not allowed in the dining room. Activities were plentiful and looked interesting. Good value for cost but I think it would be better and more fair to spread out the one time activities fee of [fee removed] over the first year. My reasoning for this is that my father was only able to stay there about 2 weeks. He had 4 falls in that time. Twice he rolled out of bed. I believe this was because the bed was uncomfortable for him and he was too close to the edge. Except for a few rules it is a great place. I wish there could be a level of care for people who are needing a lot of help with ADL's but don't need skilled nursing. Some place that doesn't depend on Medicaid as its primary payer and drives the cost of care up for private pay. Brookdale is worth checking out. The call bells could use updating.

Professional informative

Very friendly loving aides. My mother often leaving for the day hugs and exchanges I love yous! Same for the management, always takes their time with the residents. They create a very beautiful environment for the residents. And give them a lot of support when needed and space for privacy. The rooms are beautiful and they are cleaned regularly. I am very happy. And feel she is in a safe secure environment.

Our family had an in person tour with Brookdale Vestal West, and the tour experience as well as the community was very good, but at the time we needed to move our loved one in, they had no availability,