The Waterford on the Bay Senior Living

My grandmother moved into Waterford on the Bay about 6 months ago. I wanted to wait to write an honest review. Our family was immediately impressed by the warmth and professionalism of the staff. The facility is clean and well-maintained, creating a comfortable and homelike atmosphere (my grandmother is OCD about cleanliness, so this was a major plus). Her room offers a beautiful view, which she enjoys daily. The staff is attentive and ensures she receives the care she needs, including assistance with daily activities and medication management. She gets her hair and nails done. I love the way she can be pampered without leaving the facility. She is always talking about the activities offered, from arts and crafts to musical performances, which keep her engaged and socially active. The meals are nutritious and cater to her dietary needs (and wants). Overall, Waterford on the Bay has provided a safe and nurturing environment for my grandmother, and we are grateful for the peace of mind it brings our family. We toured several places and this place was the best. Highly recommend!!

Clean, affordable place with happy seniors and staff!

Wanted to thank the staff and Administration for everything that they did for my father. The staff was amazing. The amenities are great. Highly recommend and trust putting your loved one at the Waterford

Zero stars. My mother is a memory care patient moved to rehab over 3 months ago. Rehab is finished and she is ready to be transferred back to Waterford but Rehab and Nursing center says Waterford is being unresponsive. We called, emailed , and visited the asst Admin Natalia this past week to no avail. My mother has now been moved to a non rehab floor and we are very disconcerted because the rehab/nursing center does not offer memory care. Today, we visited, called, and emailed the asst admin, Natalia but she has been unavailable. They are her representative payee and she has not been discharged. We don't know what to do but hopefully they will see this post and get back to us. Update 2/2025-- The admin sent an email to the rehab so they could tell us my mom would not be readmitted to Waterford. The admins have been unethical, uncaring, unresponsive and very negligent My mother lost over 60 lbs in their care. She almost died because they did not monitor her thyroid condition properly. She fell several times probably as a result of not eating enough. Her last fall in 10/2024 led to a brain bleed. They lost her dentures, her luggage, and all her clothing and did not reimburse. We ended up buying her clothing and took over all her laundry. We have never seen this level of unprofessionalism. We filed a complaint with DOH. We have plwntybof emails documenting their unprofessionalism and lack of ethics.

My aunt entered Waterford in May and now I finally have peace of mind in knowing that she is being well taken care of...from eating properly and bathing. She is also involved in their daily activities which is a far cry from her being alone in her apartment all day.