The Inn at Menorah Park

Our family is very pleased with the care that our Mother receives at The Inn Menorah Park. We would highly recommend this facility to anyone looking for Assisted Living care for their love one.

The facility is attractive, and would lure anyone in. The residents rooms are a fair size. You have a choice of a room with a shower. Furniture from home is encouraged to make the room personable. Maintenance will hang photos as needed. Housekeepers have limited duties, but the woman does it well. The food is nothing to brag about. I had heard so many positive activities going on, and saw acquaintances photos of events. I was very disappointed when our family member was settled in. The activity programs are very weak, if lead at all. There was a change in staff since the events I heard and saw. We were crushed. There were family events, clubs, community trips. The fun left this place. As far as staff, I am not impressed at all. The Inn is assisted living where residents deserve more than they’re given. Staff has attitudes, they’re lazy, and they’re on their phones. They might perk up if family is visiting. I’m disappointed with the place. It’s about money and filling rooms up. I have no other choice at this time.

Staff is responsive from Maintenance to Administration including all others in between (nursing, etc.). It's a good place for a loved one. Just wish the food was better. The meals are delivered from a lower floor, even though there is a kitchen setup at their dining room that could be utilized. Food would be hotter when delivered. "Deli" sandwiches could have a meat selection included. There are none at this time.

We visited Menorah Park of CNY. We spoke about memory care, but we visited the assisted living, which is The Inn. They're very, very well kept. The rooms were larger. The residents had many places they could meet. The lounge areas were a fairly good size. The staff seemed happy, which was important to us. If you like your job, you got to be happy. The sales department was really good. Their security was better than in any other place. You had to check in and they took your temperature and all that stuff to protect the residents. They had everything everybody else has and the views was much better, too. No matter what room you may have been in, you had a very nice view. It's very calming. The staff was great. The facilities were impeccable.

This is no longer one of the better nursing homes in the area. Only a handful of CNAs and nurses do their job well or treat the residents with compassion. The very few who are good are really good. The large majority are really bad and less than caring. Even when fully staffed, call response times are frequently 45 minutes or more. Residents are left in the common room for hours. Many are ignored as they call for help while the CNAs sit in the office on their cell phones and socialize. Many do not take Covid seriously. Too many wear masks like chin guards and enter quarantine rooms without PPE. Requests from supervisors for any outpatient appointments, discussion with doctors or therapists, even maintenance needs such as broken wheelchairs take weeks or months to be addressed. Administration makes empty promises and excuses. They are more interested in making money off their residents than caring for them OR their employees. A $25. gas gift card is their idea of giving incentive to 3 workers who have shown perfect attendance and have their name entered into a drawing. No wonder the aides and nurses have low morale which shows in their work. They do not want to be there and it shows in their poor care for the residents. The therapy and rehab department colludes with the administration to turn short term rehab patients requiring skilled nursing care into long term residents. The head of the department displays no understanding of the challenges or needs of the elderly, does not have knowledge of rehab needed after a brain injury, and has no bedside manner or compassion whatsoever. This is not the place to go if you want your loved one to have any quality of life. Sad, because their reputation used to be good. Not anymore.