Dining
Meal preparation and service
Community photos coming soon
The Highlands Living Center
2.4 (7 reviews)Pittsford, NY
Independent Living and Assisted Living in Pittsford. Confirm current services and availability directly with the community.
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- Community size
- 122 residents
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- 0 photos
- Community reviews
- 7
Key amenities
Pool & outdoor spaces
Garden
Fitness & wellness
Fitness programs
Housekeeping
Housekeeping and linen services
Transportation
Community operated transportation
Social activities
Community-sponsored activities
Staff & support
12-16 hour nursing
See all 42 amenities and services
- 12-16 hour nursing
- 24-hour call system
- 24-hour supervision
- Activities of daily living assistance
- Air-conditioning
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Beauty salon
- Cable
- Community operated transportation
- Community-sponsored activities
- Computer center
- Concierge services
- Diabetes diet
- Dining room
- Fitness programs
- Fitness room
- Fully furnished
- Gaming room
- Garden
- Housekeeping and linen services
- Kitchenettes
- Meal preparation and service
- Medication management
- Mental wellness program
- Mild cognitive impairment
- Move-in coordination
- Outdoor space
- Planned day trips
- Private bathrooms
- Resident-run activities
- Restaurant-style dining
- Scheduled daily activities
- Small library
- Special dietary restrictions
- Specialized memory care programming
- Telephone
- Transportation arrangement
- Transportation arrangement (non-medical)
- Wellness center
- Wifi
Care options available
Independent Living
Independent residences with community amenities and opportunities to stay active and connected.
Learn moreMemory Care
Specialized support for people living with Alzheimer’s disease and other forms of dementia.
Learn moreSkilled Nursing
Nursing and rehabilitation services for people who need a higher level of care.
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Community photos will be added when available.
Pricing & residences
Current pricing
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Rates and availability can change. Ask the community for a personalized quote and details about included services.
Resident & family reviews
2.4 · 7 reviewsMy father in law was in this nursing home for several months and fell several times, was left alone to wander into another room, was hospitalized due to bed sores and ulcers that were left untreated. Instead of addressing these horrible things, the Director Sam just wants to cover it up and proudly not take any responsibility or blame for anything going on at this establishment because we spoke up! Please steer clear of this facility and protect your loved one!
I was appalled at the treatment and disrespect my loved one received while there. They were returned to the hospital severely dehydrated and ended up needed another surgery in part due to the amount of falls and poor treatment that occurred while in this facilities care. I also heard verbal abuse while on the phone. An aide yelled at my loved and their cell phone was placed outside of their reach after they had complained about mean staff! Due to covid, no one was allowed in at all! A nightmare to hear a loved one being neglected and abused while not having access to them. If they hadn’t been…
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I was appalled at the treatment and disrespect my loved one received while there. They were returned to the hospital severely dehydrated and ended up needed another surgery in part due to the amount of falls and poor treatment that occurred while in this facilities care. I also heard verbal abuse while on the phone. An aide yelled at my loved and their cell phone was placed outside of their reach after they had complained about mean staff! Due to covid, no one was allowed in at all! A nightmare to hear a loved one being neglected and abused while not having access to them. If they hadn’t been sent back to the hospital, we were already looking to have them transferred elsewhere! Just awful!
It depends on level of care and where live on campus. Highland Living Center is overcrowded and all staff seem unhappy. There are new faces very week or so. I've had both friends and family live there. Mostly they were always filthy, partially shaved, never do their teeth and mostly fingernails filthy. Aids were coarse at times and many were mean. The rooms are OK, but repairs are needed in places. IT's TOO SMALL. Patients are allowed to go in other patients rooms on one of the units and sometimes hit other patients. This place needs a complete overhaul and they need to start treating…
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It depends on level of care and where live on campus. Highland Living Center is overcrowded and all staff seem unhappy. There are new faces very week or so. I've had both friends and family live there. Mostly they were always filthy, partially shaved, never do their teeth and mostly fingernails filthy. Aids were coarse at times and many were mean. The rooms are OK, but repairs are needed in places. IT's TOO SMALL. Patients are allowed to go in other patients rooms on one of the units and sometimes hit other patients. This place needs a complete overhaul and they need to start treating employees better. Patients are constantly disrespected and basic rights were violated while we were there. A lot of patients were allowed to fall and get hurt there. We were disappointed and do not contact us. We have had enough.
More recent reviews
Institutionalized Long Term care at HLC, lots of turn around of staff, too many patients per staff, good food for residents, crowded unsafe conditions for residents, need more space or fewer residents, not a safe place to work, nice looking facility, low rating by Department of Health currently, nicely landscaped, has potential with a different management
Great people,spectacular food.
I was very impressed with the Highlands at Pittsford. I first stopped by the front desk first, and then they directed to me her cottage where she lives. The cottages are small houses arranged in a small loop next to the main facility. I was very impressed with the comfortable living accommodations. For meals, residents can either eat in the fine dining restaurant or they can have food brought to their apartment or cottage. We ended up having food delivered to the cottage. Around 8:00 after we had finished eating, the waitstaff came to pick up the dishes and returned them to the kitchen. It was so easy for my friend to go about her normal life. I did not get the impression that she was being taken care of. Instead, she was simply in a situation where she could easily go about her life with the support she needs as she gets older. The facilities were also impressive. Each cottage was a full house (although small, but this is not necessarily a bad thing) in and of itself. In the cottage neighborhood, there was a "Hanamen" club, where events could be held and residents could gather together for social events. In the main building, where the apartments are, residents had similar room dedicated for social events, but it was not as big. All of the support staff was very friendly and service oriented.