Symphony Manor at Lancaster

I like living at Symphony Manor. If I had one that I believe could be better is laundry. If you have anything that is white when you move in, don't expect it to stay white. Frequently they either loose your clothes or residents will steal them. However, they are trying to improve.

A Lovely place. My loved one is happy here.

Well, it's called a non medical Adulting living facility with minor assistance. Most of the residents they accept come CPAP, with that being said the RSA's aren't trained for that field. Symphony side are RSA's with 0 certification. All care provides minor assistance and they are certified pca's. Accepts medicaid, but if you love your loved ones, I wouldn't ever send them there. The pictures they have online aren't up to date. They promise residents who go through the screening process that they will get free transportation to stores, banks, movies,etc, but that isnt true. They say this is a stepping stone to get you into senior living, but there has been residents who have lived there for over 3 years and have been trying to leave within a month of getting there, but there still waiting Even tho you're told before hand it will only take a month or 2. The conditions of the building are appalling. When it rains the walls leak, I've never thought that was possible unti

Well, it's called a non medical Adulting living facility with minor assistance. Most of the residents they accept come CPAP, with that being said the RSA's aren't trained for that field. Symphony side are RSA's with 0 certification. All care provides minor assistance and they are certified pca's. Accepts medicaid, but if you love your loved ones, I wouldn't ever send them there. The pictures they have online aren't up to date. They promise residents who go through the screening process that they will get free transportation to stores, banks, movies,etc, but that isnt true. They say this is a stepping stone to get you into senior living, but there has been residents who have lived there for over 3 years and have been trying to leave within a month of getting there, but there still waiting Even tho you're told before hand it will only take a month or 2. The conditions of the building are appalling. When it rains the walls leak, I've never thought that was possible until I saw it with my own eyes. The ceiling tiles have fallen, luckily no one has gotten Injured. Greg, the maintenance puts them back up as told per management and the same ones fall whenever there's a thunderstorm or snow storm. The floor cracks and water comes up, never seen that before either. There's BLACK mold in the main bathroom area around the toilet and multiple other places. Housekeepers are told to clean it, which they do, but it just grows back. They have issues with bugs getting into the building. Residents have been moved out of there room multiple times. They currently have a infestation going on now, but there keeping it hush hush. The state and health department has been there multiple times and they get fines, but no rechecks. Residents are beyond unhappy. On all cares side the residents who need extra help are suppose to get a aide everyday, but that doesn't happen and the residents are paying extra for that. They don't get showers, the ones who want showers and ask for ones are being told that your not on my list for today or it's not your shower day. If a resident wants a shower they should get a shower especially if there paying more for the extra services. Rooms are suppose to be cleaned 2 days a week which sometimes happens. Some rooms are nice, and some are disgusting. It's not a nursing home; yet there are residents there that are incontinence. Residents who refuse showers and aren't mentally stable and those should be sent out to where they belong, but the current owner doesn't want to lose the money. So the residents suffer for it. Symphony aides are understaffed. They have a couple aides who go above and beyond with a few from all care sides as well. Some aides are constantly on there phones or disappear and don't get there jobs done. There's fights between co-workers that happen in front of the residents, that's very unprofessional. The activity leader there's only one and she does the best she can with the funds she has. The kitchen staff is very much so understaffed. It seems like it has always been that way. The most under payed employees, but there constantly working. They have 1 cook, 1. If you work there you aren't valued. Your job is not safe unless of course your have a *in*. The turnover rate is crazy high. Back to the residents rooms. Some of them are closets. Some share. A few have private rooms and some private rooms have there own bath and showers. There sinks are constantly clogged sometimes there unclogged and sometimes the workers cant unclog them. Leaky toilets, bursting pipes in residents rooms, mold, Doesnt get properly fixed. So the problems arent resolved. 0 nurses on site. They have med techs on staff. Lots of mistakes with pills, lots of write ups. The residents who deserve a proper adult living facility are having group discussions all agree there treated like imates by owner and main HR, yet realize that if they were in prison the treatment and conditions would be better. The CM tries to help.

Very kind staff, good food and clean. My Father has lived there for 2 years and is treated very well not only by front line staff but also upper management Mary Ellen and the new owner Joe. It’s not easy taking care of an assisted living but they do a great job!