Silver Lake Specialized Care Center

The amount of mice they have in this facility is unbelievable. I came to watch someone overnight who lives in a group home and counted seven different ones running through his room. I did not want to put my feet down not to mention the ones that run in the hall all night long. I could not wait for the shift to be over. The amount of mice that run around under the patients beds is just sad to be making all this money and have an uncontrollable rodent problem like this is insane.

I had an issue i felt was important to discuss with administration. I was told director of nursing was not there but asst director was there...this lady acted like she didn't even see me...never spoke to me to resolve anything and just told someone to tell me "she's busy". I don't know what's wrong with her and this may be childish but id be angry too if i looked like a gremlin that never seen the sun. If you hate your job get a new profession instead of being unprofessional. Other wise experience was OK, but she definitely left me with a bad taste.

I had a very negative experience during my recent visit to here. I was visiting my mother and unfortunately, my encounter with one of the nurses, Melissa, was incredibly unpleasant. She was not only rude but also extremely condescending, short, and passive agressive. I tried to address my concerns by reaching out to the administration, but despite waiting for what felt like an eternity, no one came to speak with me. I am left unsure if the issue was ever even communicated to them. It’s disheartening to have such a poor experience in a place that is supposed to provide compassionate care. I hope that the management takes steps to address issues like this...everyone deserves to be treated with kindness and respect, and unfortunately, that was not my experience. I was initially going to give 1 star but then i visited again later in the evening and the staff were going out of the way to assist me so due to that i gave 3 stars I truly hope that others do not have to go through the same.

This place is filled with miracle workers . Lois at front desk , awesome.

While there are moments of fulfillment in caring for residents, the workplace culture leaves much to be desired and resident priority and safety is questionable. They are extremely understaffed which is a patient safety issue, when new staff come in , administration allows other staff to bully and scare them off. "LPN"S (Licensed practical nurses" often act beyond their scope of practice. They are given positions that they are NOT CLINICALLY or LEGALLY PERMITED TO DO but they act is if they are " RN's registered nurses" which is very different in care that is legally permitted to be provided. This part needs to be reported to New York State nursing board because LPN training and education is very different from RN and this can turn into a huge patient safety and legal issue. For example of patient safety issues....Over the time period that i was there.....there was a resident that was falling, repeatedly, almost daily and NO PROACTIVE plan was put in place to decrease the residents falls. They didn't even give the individual a medical work up to see if maybe the falling was stemming from a serious medical issue such as a brain tumor or etc....I bet you this resident may keep falling until he cracks his head open then they will just try to cover it up and pass the blame because that is their favorite form of care, no proactiveness just reaction and passing the blame.... unacceptable!!! I truly pray for that residents safety and protection from the angels because he wont get it from the staff. Extremely toxic environment in particular on the day shift. There’s a prevalent lack of professionalism, with hatefulness and favoritism creating a toxic environment. Poor customer service often goes unnoticed by administration, I witnessed an LPN repeatedly talk to down to residents and family members with nothing to be done because she is "friendly" with administration. Leadership, including the assistant director of nursing and the director of nursing, often prioritize covering for each other and their unqualified LPN's over addressing issues or fostering a safe patient environment and supportive team culture. This environment makes it challenging to focus on providing the best care for residents and unfortunately puts residents at risk. Unfortunately, i despise to say this because I don't like to talk down on anyone or anything BUT i must WARN and share my experience from a providers perspective who sees the inside workings of this facility....I would not leave a family member that I loved here. Read "other" reviews that are not 5 star...those reviews are the real reviews. Some of the staff here are destroying the reputation of nursing and destroying the reputation of the facility. I've never met the actual owner but I've heard that they are good people but unfortunately their staff are giving them a bad name. Hope this helps someone.