Mermaid Manor Home for Adults

I would never recommend this nursing home to anyone who truly cares about their loved one. Personal belongings went missing, basic hygiene was neglected, and my family member was left with an infection that could have been prevented. Staff failed to change or properly care for residents, and concerns were repeatedly ignored. The lack of urgency, accountability, and compassion was alarming. This place feels understaffed, unorganized, and careless. Residents deserve dignity, cleanliness, and medical attention none of which were consistently provided here. If you are considering this facility, please think twice and ask hard questions. Our experience was deeply disappointing and upsetting.

Horrible facility that should be investigated by the department of aging and the department of health and mental hygiene. Disgusting conditions, residents allowed to smoke directly in front of the facility and in bathrooms, staff curse at each other, use foul language and threaten physical violence against one another. No supervision of client interactions, they are allowed to freely roam, push past each other hastily with walkers. Those with fall risk left to their own devices, and there are tile floors throughout the facility. No call buttons. Staff is shameful. Flies EVERYWHERE. Residents must share bathrooms between rooms. Really just abhorrent and will be reported shortly. 3 mo. Edit: The admin “ in charge “ malka should do the world a favor and retire from social service. She had no regard for client care, is abhorrent with condescension and WILL turn a blind eye to medical issues, staff behavior issues, and client complaints as long as she gets a paycheck every two weeks and Jewish holidays off for additional time to shirk responsibilities to clients living on site. Claims ignorance to the many issues plaguing this disgusting facility; should be removed and replaced by someone effective and capable of humanity. STAFF IS KNOWN TO DISTRIBUTE CIGARETTES TO RESIDENTS AND BE ON FACETIME INSTEAD OF SECURING FRONT DESK. BEWARE. DO NOT PLACE YOUR LOVED ONES HERE IF YOU CAN HELP IT.