Golden Gate Rehabilitation & Health Care Center

Right now, my aunt is at Golden Gate Rehab. We had visitation rights just downstairs, but yesterday was the first day I was able to go up in her room. The rooms are rundown, dirty, and dingy. She didn't have a shower in her room, and there was a toilet between her room and another room shared. All she had was the sink. There's nowhere to put anything. It's awful. The people on her floor are not really coherent. She's aware of everything, and she stays in her room because she has no one to talk to. Everybody's up there screaming, yelling, and crying; it's just awful. She is aware of everybody and everything, but she is delusional. She thinks that people are trying to kill her. I'm so mentally drained after being there after that. I just went out in my car and sobbed my eyes out. She hasn't been showered. Her hair is so greasy. There's no shower in the room. It is down in the hall somewhere, and she hasn't gotten one yet. The staff is very nice. They're wonderful. The lady bringing in the meal was really friendly. The people at the desk and my aunt's social worker are wonderful. There's just so much they could do, but they can't change the building. The building is horrible. The staff members are good. My aunt likes to color, so they bring her things to color and stuff; they are trying. The place is not clean at all. The lobby and elevators always seem OK. Once you get upstairs, my aunt's room was disgusting. There was stuff smeared on the walls and on the door. There was a big water stain up on the ceiling. It just was awful and very gloomy. There were old curtains hanging in the window. It was just awful. There was nothing there to make her feel comfortable, and I feel like a person in her situation should have familiar things around her.

Only one thing I can say, please avoid this nursing home. My father was there, and it was a total disaster. Based on my experience, I would never encourage anyone to put their loved ones in this facility because you will regret your choice.

Avoid this place...it is a nightmare ! My dad was there for nearly three years and when he died in 2018 at 93,the creeps in there did not even call me or send a condolence card.That speaks to the total lack of empathy and professionalism they possess. It's all about the money and raking in the Medicare/Medicaid payments and attaching the social security and pension incomes your loved one may have after a lifetime of hard,honest work.If you do not go regularly to visit your loved one,they only change their diaper in the morning and at bedtime.His was urine soaked and feces-filled all day long and it stunk from the hallway ! The Dutch-American clinical supervisor on the 4-th floor was useless ! The psychiatrist had dad on (6) anti-psychotic drugs daily to render him a vegetable !They rarely got him out of bed with the hoya-lift. The food was not worthy of a kennel;cheap kosher garbage that resembled vomit !The aids are over worked,under paid,can be rude and nasty and they are perpetually short-staffed ! Some of the nurses are better than others,but are still basically dis-attached and sub-standard.The administrator is unapproachable;rolls his eyes,has a blank-stare and is of no help and is worthless ! Please listen to me and avoid this horror show for your loved one.In essence,all these nursing homes for profit are the same and the end of life experiences for our dear loved ones becomes a never ending nightmare for so many of us left with no other alternatives.

I visited the facility - Resident's bath rm and their rooms are smell. Administration should order Porters to clean these 2 area once a wk. I also notice -- some residents' nail are too long. Do they set schedule to trim their nail beside color women's nail??

I was at Golden Gate for 3 1/2 months for rehab for arthritic knees Both the OT and PT staffs were caring, understanding and hard working I would especially like to mention my PT Vicky R. and my OT Milana K. They formulated a collaborative plan of care and each day diligently carried it forward, even when I felt like giving up! I would also like to mention that the entire staff on the second floor were kind and caring and integrated themselves into the plan of care The RNs and CNAs were excellent Every staff member including the transporters Joey, Roman, Miriam and Ben were cheerful and always encouraging me. Thank you Diane P. and Dr Ripoll for admitting me to your facility when every other nursing home on Staten Island would not.