Glengariff Rehabilitation and Healthcare Center

I stayed at Glengariff rehab in the Pratt building for almost 3 months and my stay was exceptional. The building and grounds are beautiful and I would strongly recommend anyone to stay at Glengariff. All the people in the rehab department helped me out tremendously. Ray in PT and Kiran in OT are the best. The food was great, any issues you have you can speak with the dietitian or the concierge and they will take care of you. Recreation, is great as well and had a lot of fun and diversified activities to keep me entertained. The aides have good training and are very helpful. Alex the concierge was absolutely fantastic and did a great job taking care of any request I had immediately!!

Pleasant, clean surroundings, great OT/PT department helpful transporting patients back-and-forth many different types of equipment and staff is friendly and helpful making for a pleasant experience. They can sometimes be shortstaffed, Varied menu with plenty of choices but sometimes cold, sometimes difficult to get through to Dietary. Concierge Alex useful and very helpful in helping make menu selections, transporting, making arrangements, friendly and always available and solving problems. Laundry is done well but lost item from my husband was never found. When they were shortstaffed, the medicine sometimes came late. Nurses have good knowledge of the medications. Nurses were sometimes to talkative when giving out meds. Recreation has a plentiful and varied program and the brunch is very nice. I was well kept and informed of my progress by the social workers and by the care plan meetings. Friendly and thorough housekeeping department. Overall a satisfactory stay.

My experience with this rehabilitation facility was extremely disappointing. Aside from Nancy (the wound care nurse), Dr. Busher, Dr. Kahan, Irena from dialysis, and the therapists, inaddition sherry who were all compassionate, professional, and provided excellent care, the overall quality of nursing care was unacceptable. Throughout my patient's stay, medications were frequently missed, delayed, or unavailable because prescriptions had run out. Patients were often ignored, treated disrespectfully, and had their doors closed while they were asking for help. Basic hygiene and incontinence care were not consistently provided appropriately. Response times to call bells could exceed an hour, and on weekends it was common for staff to be unavailable for extended periods. There were many occasions when my family had to clean and care for my patient ourselves because no staff could be found. Despite specific medical instructions to protect her pressure wound, staff sometimes told her to urinate or have a bowel movement in her brief rather than assist her to the bathroom. She was also not repositioned regularly as required to help prevent and treat pressure injuries. While there were a few exceptional individuals who genuinely cared for my patient. my overall experience with the facility was deeply upsetting. I sincerely hope no other patient or family has to endure the level of neglect and lack of care that we experienced. No family should have to worry that their loved one will not receive the basic care, dignity, and compassion they deserve. The nerve to say lets speak about it when they were spoken to 100 times a day.