Buena Vida Continuing Care & Rehab Center

My father was in Buena Vida Center, and that's where he fell and hurt his hip. He was there right during the height of COVID, so we never got to really go inside to see anything, and we didn't ever get to do any visits. I had one window visit, but this was not long after he hit his head, so he was super confused. He was refusing everything, so he didn't want to come down for visits. He had a feeding tube. He wasn't eating through his mouth. He was pretty miserable then, but the people were very nice, like the director and the speech pathologist. They were responsive to phone calls. Unfortunately, his accident happened in the wee hours of the morning -- like three in the morning -- so I wasn't familiar with any of that staff. It's hard to reach people in those hours, but the day staff was good. The facility seemed clean. At the time he was there, they looked like they were doing a lot of construction inside the building, so I don't know if they were remodeling the reception area. I didn't go further than the security desk. I can't really say how the inside of the building looked. It was right when COVID was really high, so everyone was super protective. I did not see any outdoor areas other than the patio area where you walk up to the steps of the building. I don't think it was a bad place. It's just that he fell. It looked well maintained from the outside, and it looked really clean from the pictures. I spoke to someone there before I put him there, and they seemed very helpful and responsive to what our needs were at the time.

I come here for temporary services after injury. The doctor doesn't follow discharge prescription(s) orders; meaning change the prescription to what he/she feel the resident should have, or doesn't give the required medication. Some of the staff are very unprofessional, and show extremely low job performance. Housekeeping does poor job performance, and state they don't get paid enough to do great job performance. At night, a resident cried out in pain for help, and the staff ignored her, or tell her clear food out her own mouth. I felt so bad, and upset. Everyone whom is able, must use one shower room, and it doesn't be kept cleaned (sink, shower floor, toilet bowl and surrounding areas. I am able body person, and I speak up when I see wrong doing. The staff doesn't like that, and now I receive the rudeness and disrespect. Imagine your family member(whom is unable to speak for themselves is here... The owner needs to send someone here "undercover" too see for themselves. Not all staff are bad, its just a few