Dining
Meal preparation and service
Willow Towers
4.4 (24 reviews)New Rochelle, NY
Independent Living and Assisted Living in New Rochelle. Confirm current services and availability directly with the community.
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- Starting at
- $5,867/mo
- Care options
- 4 available
- Take a look
- 9 photos
- Community reviews
- 24
Key amenities
Pool & outdoor spaces
Garden
Fitness & wellness
Fitness programs
Housekeeping
Housekeeping and linen services
Transportation
Community operated transportation
Social activities
Community-sponsored activities
Staff & support
12-16 hour nursing
See all 40 amenities and services
- 12-16 hour nursing
- 24-hour call system
- 24-hour supervision
- Activities of daily living assistance
- Air-conditioning
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Beauty salon
- Cable
- Community operated transportation
- Community-sponsored activities
- Computer center
- Concierge services
- Diabetes diet
- Dining room
- Fitness programs
- Fitness room
- Fully furnished
- Gaming room
- Garden
- Housekeeping and linen services
- Kitchenettes
- Meal preparation and service
- Medication management
- Mental wellness program
- Move-in coordination
- Outdoor space
- Planned day trips
- Private bathrooms
- Resident-run activities
- Restaurant-style dining
- Scheduled daily activities
- Small library
- Special dietary restrictions
- Telephone
- Transportation arrangement
- Transportation arrangement (non-medical)
- Wellness center
- Wifi
Care options available
Independent Living
Independent residences with community amenities and opportunities to stay active and connected.
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Memory Care
Specialized support for people living with Alzheimer’s disease and other forms of dementia.
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Pricing & residences
Monthly rates starting at
$5,867 / month
Rates and availability can change. Ask the community for a personalized quote and details about included services.
| Residence | Monthly rate |
|---|---|
| Shared room | $5,867 |
| One bedroom | $7,020 |
| Studio | $7,597 |
Resident & family reviews
4.4 · 24 reviewsI would like to shout out the memory care unit and their director, Micki Buchanan, for allowing me the privilege of a photo shoot for Women’s history month. Micki asked me to come and have a fun photo shoot with the residents. The care managers assisted the residents with hair and makeup, they made sure they all looked their best. The residents posed and laughed with their family members, the care managers, Micki and each other! The care managers were kind and gentle and very engaging with all the residents. It was nice to photograph the residents with their spouses and family, as photo…
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I would like to shout out the memory care unit and their director, Micki Buchanan, for allowing me the privilege of a photo shoot for Women’s history month. Micki asked me to come and have a fun photo shoot with the residents. The care managers assisted the residents with hair and makeup, they made sure they all looked their best. The residents posed and laughed with their family members, the care managers, Micki and each other! The care managers were kind and gentle and very engaging with all the residents. It was nice to photograph the residents with their spouses and family, as photo shoots are typically off site but Micki provided an opportunity for fun and lasting memories for their family and loved ones.
Due to my grandmother's health concerns, we moved her into Willow Towers in order to ensure she was in a safe and controlled environment. Every time I visit her, I am astounded at how much the staff cares about her and how they have made this transition as easy as possible. I can tell that my grandmother is relaxed around her care team and they have always been attentive to her and any health concerns that come up while she has lived with them. From walking into the building to my grandmother's room I am surrounded by friendly faces and an impeccably maintained building. I could not recommend…
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Due to my grandmother's health concerns, we moved her into Willow Towers in order to ensure she was in a safe and controlled environment. Every time I visit her, I am astounded at how much the staff cares about her and how they have made this transition as easy as possible. I can tell that my grandmother is relaxed around her care team and they have always been attentive to her and any health concerns that come up while she has lived with them. From walking into the building to my grandmother's room I am surrounded by friendly faces and an impeccably maintained building. I could not recommend Willow Towers enough!
My mother, who is in the late stage of Alzheimer’s disease, was moved into The Phoenix Memory Care Unit at Willow Towers Assisted Living in December, 2025. Unfortunately, my experience there was deeply distressing and alarming from the very first day, and I moved her out within a month. The day after my mother moved in, I witnessed multiple residents yelling in distress. One male resident became upset and used inappropriate language, to which a care aide responded by screaming at him, also using profanity, and repeatedly yelling “SIT DOWN!” This outburst was extremely upsetting, and no other…
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My mother, who is in the late stage of Alzheimer’s disease, was moved into The Phoenix Memory Care Unit at Willow Towers Assisted Living in December, 2025. Unfortunately, my experience there was deeply distressing and alarming from the very first day, and I moved her out within a month. The day after my mother moved in, I witnessed multiple residents yelling in distress. One male resident became upset and used inappropriate language, to which a care aide responded by screaming at him, also using profanity, and repeatedly yelling “SIT DOWN!” This outburst was extremely upsetting, and no other staff intervened to calm the situation or support the resident. When I asked the Care Manager if this behavior was normal, she apologetically said, “Yes.” I knew then that I had made a mistake in bringing my mother there. Throughout the next two weeks, my concerns only grew. The environment on the third floor (The Phoenix unit) was consistently chaotic. The staff rarely smiled or interacted warmly with residents, and the level of care was heartbreaking to witness. My mother, who walked regularly before moving in, was kept in a wheelchair all day and even lifted by her pants seat when taken to the bathroom—causing her distress. I frequently found her in soiled diapers, and her personal cleanliness and comfort were neglected. The activity area was unbearably hot—often near 90–100 degrees—and residents were mostly left sitting around with the TV as their only stimulation. My mother also developed a bruise on her arm while staying there, and when I expressed concern and asked staff to handle her more gently, I was met with defensiveness rather than compassion. The facility appeared unclean—on one visit, I witnessed a large cockroach crawl into my mother’s room and nearly onto her. Days later, another dead roach and even dried human feces were found under her bed. To make matters worse, I noticed my mother wearing someone else’s bra and missing her prescribed dementia medication patch. Communication with management was consistently challenging. The Director of the Memory Care Unit, Micki Buchanan, often became irritated or dismissive when I raised concerns. Even more serious, when I reviewed my mother’s medical records before discharge, I discovered that she had been denied 11 of her 13 prescribed medications during her 30-day stay. Despite repeated written and verbal requests, I was ignored for nearly two weeks before receiving her full medication record. I have since moved my mother to another memory care facility with an enhanced license that provides truly compassionate, peaceful, and safe care—a stark contrast to what we experienced at Willow Towers. My heart breaks for the residents who remain there. If your loved one resides in The Phoenix at Willow Towers, please monitor their medication, health, and emotional well-being closely. Every resident deserves safety, dignity, and respect. If you witness questionable care or violations, I strongly urge you to report your concerns to the Department of Health so that they can investigate.
More recent reviews
Experiencia profundamente preocupante en el Centro de Vida Asistida para la Memoria, El Phoenix en Willow Towers: Mi madre, que se encuentra en la etapa avanzada de la enfermedad de Alzheimer, fue trasladada al Centro de Vida Asistida para la Memoria, El Phoenix en el tercer piso de la residencia de Willow Towers. Desafortunadamente, mi experiencia allí fue profundamente angustiante y alarmante desde el primer día. Al día siguiente de que mi madre se mudara, hubieron varios residentes gritando angustiados. Un residente se alteró y usó lenguaje inapropiado, a lo que una asistente respondió gritándole, también con palabras feas e inapropriadas, y repitiendo a gritos: "¡SIÉNTATE!". Este arrebato fue extremadamente perturbador, y ningún otro miembro del personal intervino para calmar la situación ni para apoyar al residente. Cuando le pregunté a la gerente de cuidados si este comportamiento era normal, me respondió con disculpas: "Sí". En ese momento supe que había cometido un error al llevar a mi madre allí. Durante las dos semanas siguientes, mis preocupaciones no hicieron más que aumentar. El ambiente en el tercer piso (la unidad Phoenix) era constantemente caótico. El personal rara vez sonreía o interactuaba con los residentes de forma afectuosa, y el nivel de atención era desgarrador. Mi madre, que caminaba con regularidad antes de mudarse, permanecía en una silla de ruedas todo el día e incluso la levantaban tirando de los pantalones para llevarla al baño, lo que le causaba angustia. Con frecuencia la encontraba con los pañales muy mojados, y se descuidaba su higiene personal y su comodidad. La zona de actividades estaba insoportablemente calurosa, a menudo cerca de 90-100 grados fahrenheit, y los residentes permanecían sentados la mayor parte del tiempo con la televisión como única distracción. Mi madre también sufrió un moretón en el brazo durante su estancia allí, y cuando expresé mi preocupación y le pedí al personal que la tratara con más delicadeza, me encontré con una actitud defensiva en lugar de compasión. Las instalaciones parecían sucias; en una visita, vi una cucaracha grande entrar en la habitación de mi madre y casi subirse encima de ella. Días después, se encontraron otra cucaracha muerta e incluso heces humanas secas debajo de su cama. Para empeorar las cosas, noté que mi madre llevaba el sostén de otra persona (cuando no usa sostén) y le faltaba el parche de medicación para la demencia que le habían recetado. La comunicación con el personal de la administración fue constantemente difícil. La directora del Centro de Cuidados para la Memoria, El Phoenix, Micki Buchanan, a menudo se irritaba o se mostraba indiferente cuando le planteaba mis preocupaciones. Aún más grave, al revisar la historia médica de mi madre antes de sacarla de allí, descubrí que se le habían negado 11 de los 13 medicamentos recetados durante su estancia de 30 días, y que se le había administrado Lorazepam (una sustancia controlada) que nunca debió haber recibido. A pesar de mis repetidas solicitudes, tanto por escrito como verbalmente, me ignoraron durante casi dos semanas antes de que me entregaran su historial completo de medicamentos. La administración nunca ha explicado qué sucedió con el medicamento controlado que faltaba. Desde entonces, he trasladado a mi madre a otra residencia para personas con demencia con una licencia superior que brinda una atención verdaderamente compasiva, tranquila y segura, un contraste total con lo que vivimos en Willow Towers. Me duele el corazón por los residentes que aún permanecen allí. Si su ser querido reside en The Phoenix at Willow Towers, por favor, supervise de cerca su medicación, su salud y su bienestar emocional. Todo residente merece seguridad, dignidad y respeto. Si observa una atención deficiente o irregularidades, le recomiendo encarecidamente que informe de sus preocupaciones al Departamento de Salud para que puedan investigar.
Good food and activities, lovely and safe atmosphere, Nice location overlooking the water. Special shout outs to Frank and Lisette at the front desk for always being on top.of things. Dr. Motien for her wonderful caring manner and medical knowledge and of course Micki Buchanan and her team on the Phoenix Memory care floor for their love and care of those who need it most. Thank you!
I liked Willow Towers the most out of all the places I toured. I liked their comprehensive care - the whole spectrum of care. They had assisted living, a separate memory care building, as well as a nursing home. The staff was friendly and respectful. I thought that everything was very clean. It was cleaner than in a lot of the other places. The residents couldn't leave without people noticing, with the way the building was built. The building appeared to be well constructed compared to other places I've been to. And they offered some furnishings at cost, but they did.
The entire staff at Willow Towers are competent, kind and supportive! My father is under the greatest care with the Executive Director Nora O'Brien all all who attend to his needs - we are grateful and beyond pleased.
The Phoenix Program at Willow Towers provides a caring and interactive environment for residents who are suffering with Alzheimer's and dementia. My sister began her residency at Willow Towers in Assisted Living; however, fifteen months later it was determined that a move to the third floor Memory Care Unit would be in Marie's best interest. And so, Alice Feintuch, the Care Manager at the time, welcomed Marie to her new home. And home it was for the next four years, providing Marie with a safe living situation, engaging daily activities and the personnel trained to attend to her physical, medical, nutritional and emotional needs. Dementia robbed my sister of her ability to verbalize her thoughts. Therefore, it was particularly impressive to witness the dedication of the staff as they tried to understand what Marie was thinking or wanting. Also notable was their loving concern for Marie during the last months of her life when she transitioned into Hospice Care. It was during this period that I had the good fortune of interacting with the current Care Manager, Micki Buchanan, who kept me informed of my sister's condition and answered all my many questions. Another positive aspect of life on the third floor at Willow Towers is that all staff members address each resident by his or her first name. I witnessed this every time I visited, noting to myself that this personalization was a good thing. Interestingly, it enabled me to engage in conversation with some of the other residents while spending time with my sister. The residents, groomed and well-dressed, are treated with respect and dignity. I am most grateful to everyone involved in the Phoenix Program at Willow Towers for taking such good care of my sister over the years and for facilitating face-time and ZOOM visits during the times I was unable to visit in person. You are dedicated care-givers. BRAVO!