Williamsville Suburban

If I could leave negative stars I would. This place needs to be shut down! Not a single person cares around here. People are sick and dying here. There's no compassion or empathy. Place is filthy. All staff are on their phones hanging out. Zero accountability. My families roommate asked for an extra blanket yesterday. I had to go to another unit to find him one today. Can't imagine any kind of care plan is being followed here. Im up here nightly. Have never walked in on a diaper change. I need to hit the call button. 10 mins later I might see someone. Breakfast comes at 1030 to the rooms. Lunch an hour later. Dont be fooled by the fake pics on the website. Nothing here looks that "good". Hell the dresser has a piece of bailing twine as the handles for it. You NEVER smell any kind of disinfectant being used for housekeeping, rather the heavy ammonia stench of under hydrated piss. Oh and my favorite. When you enter the property they have a kiosk that you have to sign in with your phone number. Upon leaving they send you a text asking how your visit was. If you say anything positive they ask you to go on Google and leave a 5 star review to boost them out of the abysmal abyss they are currently in. NYS needs a permanent liaison here!! BULLDOZE THIS PLACE!!!

I was worried sending my mom to a new place but the minute I walked in I felt good energy I was greeted by the nicest young lady she was helpful and informative. Every nurse that stopped in my moms room treated her with a smile respect and compassion! It's very clean smelled really good I left there happy and content good feelings all around! Them her night nurse saw me leaving and pulled me aside to ask me questions about my mom to get to know a little bit about her which I thought was wonderful she wanted to know! Oh and the nurse in the room asking all the questions about health history WOW so friendly smiley helpful with Amy question asked! I left happy and content!

Short staffed. Residents are not allowed to go outside & enjoy the nice weather. We don't have enough staff to take us outside. So we're made to stay indoors. The food is terrible. Over-cooked, inedible small child portions that are on rotation. The same bad food every week. I was told they hire teens who just graduate to work in the kitchen. No trading. No experience .Talking to the Nutritionist did not help. They still cooked the same bad food. Some of the staff need to stop smoking weed before they get here or on their breaks. You can smell it in the halls & on the elevator. I don't care what they do at home but this is my home, albeit temporary, but I still live here. Some residents need attentive care. Not some zombie who doesn't want to work. The walls are being painted & they're painting the dining/activities room. They need better AC in those rooms or have screens put up so the windows can be opened. We need fresh air. Do your homework before you place your loved one here. My son & I had no clue. I trusted the social worker at Mercy Hospital over a year ago. Now I trust no one.