The Amberleigh

Since the last review I was promised a follow up conversation to no avail...still waiting.. the facility looks dirty, staff unfriendly and the food service continues to be an issue

I recently visited with my parents several hours a day over 4 consecutive days. Our family chose this facility based on the previous ratings, healthcare services provided and a personal tour. Unfortunatley, during the time my parents have lived there, the quality of the facility and services is not what was promised or expected. As noted, there is a significant ongoing issue with not only the quality of the food, but also the quantity of food provided. There have been multiple lead chefs over the past two years. Currently, there are no glasses or silverware pre-placed on the dining tables, residents have to wait several minutes to receive them. Secondly, the facility is dirty and is not being kept up. Over the four days I visited, the dirt, garbage and paper that was on the floor day 1 was still on the floor day 4 days later. One of the doorways going to the back parking lot has a rotted out doorframe. The resident hallways smell terrible, and the hallway carpets are disgusting and stained. While we were told my parent’s apartment would receive weekly cleanings, this is inconsistent and many times consists of only a light dusting. My parents have to request that their bathroom/toilettes are scrubbed while the cleaning person is there, otherwise it doesn’t happen. We expected yearly apartment carpet cleanings, this hasn’t happened. My family members reached out to the facility administrator, Sarah, on several occasions. She is not responsive, routinely taking 3-5 business days to get back to us, even when the questions are pertaining to important health care concerns. There are some really good employees at Amberleigh, but based on what we are seeing, there seems to be a leadership miss. We fully realize finding passionate, hard-working employees may be difficult, but there are still local graduated care communities that are solving these problems while still maintaining the care that was promised to the residents and maintaining a clean, safe living environment. It’s time for Amberleigh’s corporate office, Sonida Senior Living, which is a publicly traded company, to invest their money in the facilities they own and staffing them appropriately, instead of focusing on buying more communities to build their portfolio’s market value.

Saw2 husband wife couple at one apartment for dinner conversation and tour of each apt.

Nice place but needs a complete cleaning on the assisted living side.

The Amberleigh experience has been going quite well. The dining room staff and the meals have improved. there were issues in the past. the events and the transportation services are good.