Dining
Meal preparation and service
The Pines at Heartwood
3.3 (25 reviews)Troy, NY
Assisted Living in Troy. Confirm current services and availability directly with the community.
Ask about this communityAbout this community
A community description is not available yet. Contact the community for details.
- Starting at
- $5,733/mo
- Care options
- 1 available
- Take a look
- 25 photos
- Community reviews
- 25
Key amenities
Pool & outdoor spaces
Garden
Fitness & wellness
Fitness programs
Housekeeping
Housekeeping and linen services
Transportation
Community operated transportation
Social activities
Community-sponsored activities
Staff & support
12-16 hour nursing
See all 40 amenities and services
- 12-16 hour nursing
- 24-hour call system
- 24-hour supervision
- Activities of daily living assistance
- Air-conditioning
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Beauty salon
- Cable
- Community operated transportation
- Community-sponsored activities
- Computer center
- Concierge services
- Diabetes diet
- Dining room
- Fitness programs
- Fitness room
- Fully furnished
- Gaming room
- Garden
- Housekeeping and linen services
- Kitchenettes
- Meal preparation and service
- Medication management
- Mental wellness program
- Move-in coordination
- Outdoor space
- Planned day trips
- Private bathrooms
- Resident-run activities
- Restaurant-style dining
- Scheduled daily activities
- Small library
- Special dietary restrictions
- Telephone
- Transportation arrangement
- Transportation arrangement (non-medical)
- Wellness center
- Wifi
Care options available
Photo gallery
Pricing & residences
Monthly rates starting at
$5,733 / month
Rates and availability can change. Ask the community for a personalized quote and details about included services.
| Residence | Monthly rate |
|---|---|
| Shared room | $5,733 |
| One bedroom | $6,859 |
| Studio | $7,422 |
Resident & family reviews
3.3 · 25 reviewsTook a family member home recently for holidays. They failed to inform us about the bed bug infestation inside the facility. Now because of that neglect, our house is completely infested with bed bugs. This place is horrible. Avoid sending your loved ones at all costs.
Hi my name is Ronald Myers and I like to get in the in please I love the picture of the place
Name should be Pines at Heartless. Barest of care, no call when loved one goes to hospital, sometimes are out of meds, rooms/sheets are filthy, phone calls to director and staff go unreturned, in house doc who is only there on Saturday, aren’t interested in making dentist appointments for residents. My brother died two months ago and still no contact indicating condolences or procedure to obtain belongings. Huge disappointment.
More recent reviews
Seems like the only people happy are the ones dropping off their "loved ones". It's sad that people don't put more effort into looking for places for their loved ones. Bed bugs is a serious issue and if they have to spray weekly most likely their not going away. Code enforcement might have to inspect or someone in a higher power. That sucks to hear this.
I have a family member that has been living at Heartwood for 4 yrs now. The staff are friendly and always smiling when I come in to visit. The Administrator Laurie Park is kind and very compassionate, it was hard for me to admit my mother to a facility and when I had no other choice but to do so Laurie communicated regularly and checked in to see how everyone was doing and kept us informed of my mothers well being through the entire process. During the Covid outbreak when we couldn’t visit the facility Laurie communicated regularly with us to ensure our family members were being cared for and all their needs were being met. Up to this day anytime we go to the facility to visit she is always smiling and pleasant. She is one of a kind and you won’t find a better Administrator.
This place is filthy. They have a bed bug infestation that they have been dealing with for at least 8 years. DO NOT PUT YOUR LOVED 1 IN HERE. When they hire ppl they don't tell you about the bed bugs. When they admit new residents they don't tell them about the bed bugs. Since they allow the residents to keep their rooms looking like a dumpster site that definitely doesn't help the situation. This place should be closed down and the state is aware and yet they allow them to remain open cause the place is treated every Friday for the bed bugs. They never going to get rid of them. They have NO good linen for the residents. When the rooms are treated weekly they simply wash the sheets that are filled with the bed bugs. In all reality they should be burned. Fire and extreme heat is the only way to get rid of the bugs. Fumigation does not kill bed bugs. They have the nerve to expect the best out of their employees you can't get the best under these conditions. This place is a joke. It's disgusting.
I have a family member there now , I am being told there’s no sugar , cream , food is cold , shortage on sheets many unhappy people , I think a news tv channel should check this place out for what the people pay to be there they deserve better than they are getting .
Very wonderful through out the entire process.