The Bristal Assisted Living at Jericho

While visiting my Grandmother I met Sylvia the Director of wellness. She was a godsend, she treated my Grandmother with the respect and dignity a women like Granny deserves and I’m forever grateful to Sylvia and the staff at the Bristol

My father died on February 19, 2026 after weeks of a worsening cough and confusion that I repeatedly reported to the Bristal’s contracted doctor and which were repeatedly dismissed. Dr. Jason Ford was largely absent, leaving critical decisions to a nurse practitioner, Jared Newman, while I struggled to get answers for over a month. When my father was finally hospitalized, he had advanced sepsis, pneumonia, and a UTI, all conditions that were missed due entirely to Dr. Ford and NP Newman’s neglect and indifference. He died the same day. This was a devastating failure of care, communication, and accountability. Instead of a physical examination, tests such as an EKG and chest X-ray were ordered. Yet I was forced to chase down results myself. I repeatedly expressed my concerns and explicitly requested that Dr. Ford evaluate him. Those requests were dismissed. I was told by Dr. Ford’s office to wait until Dr. Ford was physically present at the facility to speak with him, days later and only during a narrow window before he left at 1 p.m. This level of inaccessibility and lack of urgency is, in my opinion, entirely unacceptable in a medical setting, particularly when dealing with a vulnerable, elderly patient with known congestive heart failure. Sylvia Henderson, the Director of Wellness at the Bristal, did not intervene or take any responsibility to check on my father’s condition. He continued to deteriorate over the course of a month. (Interestingly, two positive Google reviews of Sylvia were written by her own family members shortly after his passing.) It is difficult to put into words the frustration, grief, and anger that comes from knowing that his painful deterioration and death may have been preventable or alleviated with more attentive, responsive, and physician-led care. I do not write this lightly. I write this because no family should have to beg for a doctor to see their loved one, only to have their concerns minimized until it is too late. The director of Bristal, Gina Young, said “this was not her experience with this medical practice.” I was left with the distinct impression that my concerns were not taken seriously.

Jen Kelleher makes Reflections the best it can be. She is always thinking of ways to keep the residents not only entertained but mentally stimulated as well. She has introduced new games which everyone loves. She keeps their attention and has them wanting to participate. Fridays she now creates new culinary dishes for snack time,,.sliders, tacos, paninis another big hit. She won a national award amongst all Assisted Living facilities in the US and I can see why. The room lights up when she walks in.

Sylvia the director of nursing at the bristle of Jericho is truly fascinating. She is very professional dedicated and always willing to help residents and the family members. I love Sylvia's energy. She creates a welcome in environment and her kindness and compassion. It's clear she generally loves his job. Her leadership and commitment make a meaningful difference everyday here. I think she should be rewarded every single day that she takes care of a single patient or a family member. Kudos to Sylvia keep up the good work.

Saw Moses taking his time with the residents at the CVS and interacting with them gently.