St. James Rehabilitation & Healthcare Center

Unfortunately, our experience at St. James was nothing but disappointing and stressful. We brought my grandmother here expecting attentive care and a supportive rehabilitation environment, but instead encountered consistent issues that made the recovery process much harder than it needed to be — both for my grandmother and for me as her primary caretaker. As a family member who visited at least once a day, every single day that my loved one was at St. James(35 days), I expected to be able to go to work and sleep at night in peace, knowing she was being properly cared for. Most days, that was not the case. To be fair, there were a few standout staff members who genuinely cared — the kind of people who treat patients like family and go above and beyond. Their compassion and dedication did not go unnoticed, and we are truly grateful for them. One of the nursing supervisors, Jen, was always quick and ready to help whenever we needed. The PT/OT team successfully rehabilitated my grandmother back to her baseline. And without the wound treatment nurse, Sarah, I’m not sure my grandmother’s wound care would have ever been handled properly. Fortunately for us as family members, the treatment nurses often left dated and initialed bandages in the room without changing her dressings — so we began documenting the neglect by photographing the bandages alongside our dated visitor passes. Once we began noticing signs of improper care, we started showing up at different times of day just to see what was really going on. On multiple occasions, we found my grandmother still in the same dirty clothes from the day before, unwashed, and even lying in bed with her sneakers still on. It was extremely upsetting and completely unacceptable. When I once called to speak with the unit’s nurse manager, a staff member — who I later learned was named Brian — refused to transfer me and dismissed all of my concerns. When I asked for his name, he would only say he was "a supervisor," though I know the unit has a designated manager. He still would not let me speak to them. Sadly, this wasn’t the first time a staff member refused to give their name or had their name badge completely covered, leaving no way to properly identify who we were speaking to. I could go on — about the clothes that went missing, the number of times her room went uncleaned for days, and the lack of accountability when we raised serious concerns. What made things even worse was that my husband and I were sometimes asked to leave the room during care — even when my grandmother specifically requested that we stay. That kind of disregard for a patient’s comfort, dignity, and autonomy is completely unacceptable. Thankfully, we were eventually able to bring her home, where she could be properly cared for. If you do leave a loved one at this facility, I strongly suggest keeping a close eye on both the rehab and the staff at all times. Being present and involved may be the only way to ensure your loved one receives the care they deserve. A lot gets swept under the rug, and concerns are too often dismissed. Unlike some of the suspiciously perfect reviews, this one is from a real family member who truly spent time here.

Easy process and great results.

Love the new entry process to St James rehabilitation. Takes less than a minute and no form to fill out. Thx for the change!!

My visit went very well Everyone was friendly and the patients room was very clean The patient that I visited was very pleased with the card

Staff is always helpful and beyond pleasant