River Ridge Living Center

The best part of River Ridge Nursing Home is their discharge planner Shannon, their social work department, and their admission department. They always go above and beyond to make sure their residents get discharge safely and with the proper services. I often work very closely with them. When appropriate, they send me referrals at Marquis Home Care for their residents that are in need of Home Health Care Aide services. Not only do they send me the referral, they share as much information about the client as possible. You can really feel the love and care they have for their job and their clients.

My name is Debbie & I am 66 years old. I was dropped off at 1:50 PM. Not one person came in to get me my commode or to give me my meds or to clean me and help me dress. I begged & screamed. Can you please help me After the first 90 mins! I kept hitting the Nurse’s button, but that didn’t do anything. After six hours & 40 minutes Of begging for help I decided I had enough. I called someone to come & pick me up, they question me as to where do I think I’m going! I said the hell out of here you people don’t care about nobody but yourselves! I wouldn’t even send my enemy here. You ought to be ashamed of yourself. When I came out of my room, I noticed a woman sitting at a desk above her was a video camera. I asked her two times. Have you seen anybody come in my room with a commode or with my medication? She said no as I said I asked her twice purposely she said no. This is horrible. I would rated a zero but I can’t. Do not go there please do not go there.

Great facility

I am beyond disappointed with the level of care and communication at this facility. My grandfather deserves dignity, respect, and proper attention—and that is not what he has received. There have been incidents involving his care that our family was never informed about. We had to find out on our own, however it is completely unacceptable to not inform his family when an incident occurs. To make matters worse, no one returns calls or takes responsibility when concerns are raised. This is not just poor service—it is a failure to care for vulnerable individuals and to respect the families who trust you. It is heartbreaking and absolutely disgraceful. Do better. I strongly urge others to carefully consider their options before placing a loved one here.

Hello I want to share my opinion about the care and safety of RiverRidge. My sister is in there as I speak so I’m afraid to actually tell you the way I feel about certain people in charge. My sister has been there about three weeks with one week sent back to St. Mary’s Hospital. Sunday I showed up at River Ridge to walk my sister around the ground because of the beautiful weather and I know she wants to get out of that room. Shes there for rehabilitation.. When I showed up, she had told me that she had a mess and that she needed to be cleaned up. I went out and let the nurses know.. Mind you there was four nurses sitting around the desk I can count five alarms going off. I waited another 15 minutes still no one to see about my sister so I went back out and I said wow all these alarms going off like I was confused.. No, instead I went out to the car My and got my sister a change of clothes when I returned they had four girls in their working on my sister and cleaning her up. I said no more. In fact, I was happy about it and started asking the nurses will since you’re cleaning her up can you put these clothes on her.. Instead, the supervisor or a person in charge showed up and attempted to start a huge argument and yelled up and down the hallway about my question a while all these alarms going on and why my sister had to sit there for a half hour in our own mess I was then told by the supervisor to get out and do not come back and I only had a minute to do so or they were calling the police. In all my day, I’ve never seen anything like that. I am 67 years old and she practically ran me down the hallway while I was carrying my oxygen tank so I can breathe. Needless to say I called up the police myself and explained it to them. Now today, it was very different very very different. There were two ladies on duty Savannah and Melody. I think they were related mother and daughter. These two ladies went above and beyond what was asked for him and treated My sisterwith so much respect and taking care of her that I have to say thank you thank you very much. I don’t believe all of the staff is like the ones that were on Sunday, including. Management with two thumbs up savannah and MelodyThe weekly staff and the therapist doctors nurses go above and beyond what they are required, and my sister’s healing very fast. Yes, I highly recommend RiverRidge. For rehabilitation for your loved one. When I seen this I I tend to believe. That staff member ( Rebecca) I think her name. Should never be Management because she isn’t Management material by four. Thank you very much to all the other staff and employees. One week later After this happened I have a lot more to add. Like I said my loved one is still in this place and I wish no harm in retaliation.