Resort Nursing Home

My aunt has been trapped in this place for three years, since the death of her mother. We have been trying to get her out into the community as she has not experienced the community since that tragic loss. They refuse to take her out for so much as a walk around the block. We have been working for nearly 6 months, since the summer time to get her out into the community again to no damn avail. Ashley and the other lady from the social security staff are completely incompetent, never present and disorganized. They do nothing to ensure communications are being handled properly, they have no actual answers to any questions you ask them as if they have no idea what’s going on in the facility they work and have no capacity to ask someone that does to get you a timely and accurate answer, they will just tell you anything to get you off the phone so they can get back to doing apparently nothing. The facility in itself is a nightmare, these elderly people are offered virtually no comfort and the only staff that seem to care sadly are the nurses. For the love of god, don’t leave your family here.

Don't leave your loved one here unless you can go daily for few hours to check up and care for them. My Uncle has been here since beginning of 2025. No change. No progress. Only change adult diapers 2x for the day from what we can see after coming here for hours at a time over 9 months. When I arrived today again he's just sitting discombobulated in the wheel chair and trying to rip out diaper because wet and uncomfortable. When family members ask about changing him they say don't have enough staff to change more frequently. When he poops during day not going to change him until take him back to room for the night around 8pm?! I arrived around 3:30 today and female patient asked to be taken to bathroom it is almost 5 still no one. The staff walking back and forth should see he needs straightening out in chair. He can't do it by himself. When we were struggling to put a pillow behind his head no one came over to help us while he was yelling out. Served dinner and asked us what he drinks and does he get coffee. My uncle hasnt had coffee in months and months. We dont work here. They should have that information. Very disappointing and concerning. To be continued...

What stood out most during my father's stay was the warmth and compassion of every staff member. The nurses and everyone greeted him by name and treated him with genuine respect. This place truly cares.

My rehab journey would not have been the same without the amazing team here at Resort Nursing Home. They treated me with such respect and encouragement every single day. I am thankful to each and every person.

My husband was here for 2 months. The nursing staff was very attentive. We also had excellent assistance from the administrative staff and social workers. They try to keep the day room upbeat and have a lot of activities.