Dining
Meal preparation and service
Promenade at Middletown
4.5 (170 reviews)Middletown, NY
Assisted Living and Skilled Nursing in Middletown. Confirm current services and availability directly with the community.
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- Care options
- 2 available
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- 17 photos
- Community reviews
- 170
Key amenities
Pool & outdoor spaces
Garden
Fitness & wellness
Fitness programs
Housekeeping
Housekeeping and linen services
Transportation
Community operated transportation
Social activities
Community-sponsored activities
Staff & support
12-16 hour nursing
See all 40 amenities and services
- 12-16 hour nursing
- 24-hour call system
- 24-hour supervision
- Activities of daily living assistance
- Air-conditioning
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Beauty salon
- Cable
- Community operated transportation
- Community-sponsored activities
- Computer center
- Concierge services
- Diabetes diet
- Dining room
- Fitness programs
- Fitness room
- Fully furnished
- Gaming room
- Garden
- Housekeeping and linen services
- Kitchenettes
- Meal preparation and service
- Medication management
- Mental wellness program
- Move-in coordination
- Outdoor space
- Planned day trips
- Private bathrooms
- Resident-run activities
- Restaurant-style dining
- Scheduled daily activities
- Small library
- Special dietary restrictions
- Telephone
- Transportation arrangement
- Transportation arrangement (non-medical)
- Wellness center
- Wifi
Care options available
Skilled Nursing
Nursing and rehabilitation services for people who need a higher level of care.
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Pricing & residences
Current pricing
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Rates and availability can change. Ask the community for a personalized quote and details about included services.
Resident & family reviews
4.5 · 170 reviewsThe food is not the greatest. If you don't like the main meal you're stuck with sandwiches like peanut butter and jelly or egg salad. When you tour the place they tell you how good the food is. Most of the time the food is cold or barely warm. It's usually the same food all the time. People get stuff missing alot .
My mother has dementia I was told by [name removed] (Director of Community Relations) 1-They would make sure my mother was at every meal (they didn't) 2-She would be brought to activities (didn't happen) 3-She would be showered on a schedule (not true) 4-Due to her dementia condiments were not left on her table (not true) 5-NOONE takes responsibility & blames everything on someone else 6-After 2 months I took her out The day she was leaving a resident tried to stab another resident Awful place!!!!
Well at this point this place has stolen my 91 year old uncle's money and I have been trying to get it from this place for almost a year they keep giving me the run around at this point I had to get a lawyer and we will be after the money they refuse to give back and damages. And social security has opened an investigation on them to unbelievable that this is actually going on.dont put your loved one there it looks like a nice place but this people are straight up thief's
More recent reviews
Yes they need to have a dietitian. The food is fried and canned. They could do a lot better. Not to mention, that there are no guests allowed at dinner time or any other time in the cafeteria. Does not make it nice for visiting family that they can't dine with their relatives
The place is clean but short staffed.When you need one you can't find them .The food isn't how they tell you.The portions are so small and the choices are not great.The activities are always the same.Most people spend their time in their rooms. If you complain about anything nothing is done about it. The one thing good about it is the outdoor garden section.
We toured The Promenade at Middletown. We didn't really have much of an experience. We sat down with a woman by the name of Tracy. She was very helpful. I liked the building. I thought it was very bright. Tracy was very prompt and extremely knowledgeable of what she was saying. I was impressed with her demeanor and how she handled us. She was very factual and answered any question we had.
My loved one was previously a resident at The Promenade at Middletown and her experience at this facility was overall just okay or less. Unfortunately, she was not happy at this facility and we moved her to a different place.
Not so crazy about the neighborhood but garden/outdoor area in the center of facility. No need to go outside the building except there! Staff were fabulous.