Norwich Rehabilitation & Nursing Center

My mother was here 2 times for short term rehab, She loved it had great care would highly recommend.

My grandma was here for short term rehab, and they gave her great care! Would recommend!

Excellent care

I checked in after a hip replacement in mid-Nov. There was a loud party atmosphere among the staff in the evenings out in the hallway. No one gave me fresh water on the nightstand or helped me with personal care such as providing towels or helping me wash. No one cleaned my room. The food was inadequate and unpalatable. It was cold, the bedding inadequate, and I had to sleep in my regular clothing with my coat over me. My calls to the staff were rarely answered. I did not see a doctor or physical therapist for the first 3 days of my stay. My pain was not relieved in a timely manner, for the 1st day of my 5-day stay, when it was at its worst. One day my room was ice cold, so that my roommate had to go sleep in the residents' lounge, after we both complained about the cold, and nothing was done. Next day she got a new room. I was so cold all day that at 9pm the next night, I asked a staff member to check on it, and it turned out that the A/C had been on all that time. She asked "Do you want me to turn off the AC? Of course, I said yes and the heat was turned on finally. But by then I was so stressed that I left the facility AMA the next morning.

I play acoustic music for some of the residents once a month and have gotten to know some of the staff and those who have made Norwich Rehab their home. Im always impressed with the care provided by the workers. Im grateful to Kimi and her team who go out of their way to be kind to everyone and bring entertainment to the residents. I wish my mother would have recuperated at a caring facility like this when she needed needed rehabilitation.