Little Neck Care Center

My brother had a great experience at Little Neck. All of the services were excellent including occupational and physical therapy as well as the social services. Highly recommend for rehab.

Unfortunately I cannot say we had a positive experience here with my dad's stay. I will say a small number of the aids were very helpful, as well as the social services team, and physical therapists are great. Before arriving, I had found out that my friends' grandma was also at this rehab so I asked for their feedback. I do not want to speak to their behalf but they did give me a heads up that she faced neglectfulness due to the grandma's language barrier. For the record, my dad speaks English with an accent. He is calm and pleasant. He's not quick to complain about anything. My biggest issue our first night was aid Barbara. It was very apparent to both me and my brother that Barbara was mistreating my dad because he has an accent. She repeatedly asked in an aggressive tone - does he speak English, does he need a hearing aid?? My dad's bell was broken so they gave him a regular bell. He needed to use the bathroom and no one came for over 30 minutes. I politely asked for assistance and Barbara accused me of lying and saying that he only rang the bell once. When I brought it up in a professional manner, she spun it on me and said that I'm making my dad's blood pressure go up. A lot of aids are super inconsiderate of their volume in the morning and night time - they'll be talking and laughing loudly in the hallway during sleeping hours. I've witnessed this before 7am. Another patient who was not so senile, was repeatedly saying "save me, save me, save me". I overheard an aid respond, in a nasty aggressive tone "shut up you old lady!" Another aid would use my dad's room to make long personal phone calls while he was asleep. These are just a few examples of what we witnessed. The ground floor of the facility looks clean but the 1st floor is dirty and depressing. The beds are uncomfortable and furniture is so old.

Pretty good

This place is what nightmares are made of! Keep your loved ones far away from here. Little Neck Care Center markets itself as a “boutique” rehabilitation center, but in reality it is inhumane, dirty, rundown, short-staffed, and staffed with inpatient, inattentive employees who lack basic empathy. After my father suffered a fall, the hospital recommended he go here for in-patient rehabilitation with daily physical therapy. Upon arrival, the transport person was directed to drop us off at his bed. No staff greeted us. We sat waiting at his bedside with a crumpled blanket thrown at the foot of the bed and the floor surrounding his bed had visible sign dirt and crumbs scattered about. After 15 minutes, I went to the nurses’ station to ask for someone to check him in. Another 15 minutes passed before a nurse finally came. There was no welcome, only a curt, impersonal checklist and visual examination of his body. When I asked if the bedding was clean (since the bed didn’t look made), the nurse was visibly irritated and snapped back a short “yes.” Basic needs were ignored. We had to request a TV remote multiple times. The nurse call button was mounted behind the bed, practically unreachable, and the bed controls were frayed. They had my father complete a food menu form, which was disregarded entirely. Each day we reminded staff of his dietary needs, and every day we were ignored. Though he was admitted for physical therapy, my father was confined to a bed or wheelchair 23 hours a day. He received one group physical therapy session a day, which hardly qualifies as “rehabilitation.” Visiting doctors and therapists rotated through briefly, seemingly more focused on billing insurance than on patient care. Shockingly, one visiting doctor suggested we remove him from the facility altogether. When we requested discharge, we were met with resistance and stonewalling. The facility flat-out refused to release him until we threatened legal action. Only after two full days of relentless advocacy were we able to bring him home. There was more damage by only allowing my father physical movement an hour a day. He lost muscle mass and this place set him back in his recovery. He now receives outpatient PT twice a week at a knowledge facility that is not associated with Little Neck Care Center. This place is unsafe, uncaring, and unfit to call itself a rehabilitation facility. Do not be fooled by their marketing that this is not “boutique care.” It is a dump and detrimental to patients. Avoid at all costs.

How is anyone giving this place more than 1 star? The place is terrible!! The filter in the air conditioner was filthy and when we told them to clean it they gave us crazy attitude. Constantly found my father in-law in a soiled dipper and he developed a nasty bed sore that they never treated despite us telling them to. We actually took my father in-law out of there and they didn't even notice he was gone for hours. They eventually called us to asked if we had taken him home. This place is terrible. Bring your loved one here at your own risk!!!!