Iroquois Nursing Home

My mother went to rehab here twice in the last 6 months. She spent most of July here and we were both pleased with the staff and the way mom recovered. When my mom needed to return at the beginning of October we had different luck. While the nurses and physical therapy people were great there was one person who wasn't. The head nurse CYNTHIA on floor 2 was less than helpful and extremely rude. Now mom was sick and started to have issues and when I said "I think she should go to the hospital" CYNTHIA responded with "Why? What do you think we're not doing? She's fine this is just how your mom is going to act now." I let it slide because I'm not in the medical industry and thought I was speaking with a (rude) professional. This was on a Monday and 2 days later on Wednesday my mom was rushed to the hospital where she passed away. I am not blaming iroquois for my mother's death. Would she still be alive if she went to the hospital on Monday? Who knows. The reason for this review is to inform others, stand up for your loved one. You're the one that knows them and if they are acting different. It could just save their life.

CNA's are overworked and under appreciated. Lobby front desk staff is kind. Not sure what the policy is for greeting, but there was one receptionist who stands and watches you sign in every time you go to the keyboard. i have observed her rushing back to be behind the desk to stand there while I and others sign in. You think you would get used to it. But, After a while it just gets creepy. If you alone are visiting a family member and they are eating breakfast, lunch or dinner you cannot join them in the dinning area at a table (not to eat, but to chat)because there is "no space". Even though there are empty chairs and tables. Exceptions can't be made? I hardly saw many family members coming to visit residents really. I doubt my father and his friends at the table would have cared if I joined. But the floor manager nurse of the 4th floor said no. The place is very clean. Just wish the building/outside was kept a little bit nice. Along with people not parking in the handicap spots when they do not have place cards.

Very disappointed with the care my loved one received while being at Iroquois. Administration does not answer the phone they do not return phone calls, family was not told any policies or procedures. Three full outfits and two nightgowns turned up missing, I emailed the receipt to the social worker and have yet to hear back it has been almost three weeks. Would not recommend this facility to anyone.

My experience was horrid. First week asked aid at night for blanket as I was cold. I was told, "I don't have a blanket, what the hell do you want from me". I remained cold all night, also fell there and the aidbwhonwas supposed to assist had left the room. She then told me I was "stuck" with her all night.

They include my mom in activities that she can't participate with but gets a great deal mental stimulation and joy in watching. The meeting to review of her care was thorough and very informative. They areas of care communicate extremely well and they can have Mom walk in PT but feel she should only do so with attendants present. We agree completely.