Grand Manor Nursing & Rehabilitation Center

Disgustingly rude. I called on a Saturday to verify admissions and their staff manager yelled at me because I asked if there was someone else who could help trying to figure out if my father was there, she said and I quote “ if is your father you should be here taking care of him” I kindly asked that she not get frustrated as I too work in the medical field and this is not how to handle family memebers specially at a difficult time , I asked for her name and she refused to tell me her name after I told her that was not professional at all! Excusing that is the weekend no one in admissions is there but I asked for a nurse and she got hostile because idk which department . Do better I can’t imagine an emergency if your family member is here !

This place receives 0 stars and minus stars. It is a dump!! Do not send your loved ones here!! The administration doesn’t care and so called social workers are inept, lack empathy , lack professionalism and compassion and education. Calls and emails are not returned. Place stinks and is disgusting!! Bathrooms and showers for residents are filthy . Roaches everywhere, Dirty razors, dirty towels In showers. Residents not properly tended to. No recreation for residents. They’re not frequently taken outside to patio area. Only a handful of the aides are caring. Couldn’t wait to get my mother out of this dump!!! Place should be closed down by the state forever and license revoked!!

This place is dirty and their is little supervision! I am so upset. The staff removed from my good friends body lotion and perfume because they feel she has too many. This is crazy. It is her personal item. She very upset and when she ask them to return it or she was reporting it. They said no and call whoever she wanted. How is it the it’s allow to speak to people this way! No empathy at all! I had my dad there and took him out. He hated the place. They knew I was there everyday so they had no choice but keep him clean. I made a few surprise visit and caught them mistreating him. I made a report but nothing was done. I took him . He was there for rehabilitation after surgery.