Elderwood Village at Bassett Park

My loved one has settled in to Elderwood Village. Things are great and I would recommend this facility to others.

I would recommend Elderwood Village to others looking for care.

Staff is wonderful. Very Friendly and attentive. But, communication is not the greatest. Need to ask, versus being updated. The food is okay, as per my mom. They need to watch her Lactose Dairy Free Diet. They don't always follow it and she ends up sick. The housekeeping stinks, her room is never clean. I do her laundry, change her bedding, and clean her room and bathroom. All in all, I know she is safe. Bad timing right now, as they have several residents and staff with Covid. Leaving my mom in her room on lockdown and more staff shortage.

Staff is very friendly. Housekeeping and maintenance do an excellent job. Communication with family is lacking at times, but has definitely improved after my mom has been there for a few months. My mom enjoys the food and has even become more social since moving there. She has also started to become more active in the offered activities, which is awesome. My one suggestion is to have better direct communication with families after someone moves in. I would definitely recommend the facility to other families.

My mother-in-law has moved into Elderwood Village at Bassett Park. I was very impressed. I was handled over there by Erica, who I believe is the administrator. We've only been there a couple of weeks, but the staff seems to be excellent. They've tried to help us in every way they could. They came out twice to assess my mother-in-law. The first time, they kind of turned her down because they didn't think that she could get up out of a chair. I called them up and told them that day they were there, she was just having a bad day and she can get out of a chair, and if somebody just comes and gives her a little bit of a boost, she gets out of her chair into her walker with no problem. They agreed to come out and reassess her. Erica, who is their administrator, came out and when they came, my mother-in-law got up all by herself, walked around the room with her walker and everything was fine. So, they accepted her. I thought that was great. They hit availability rather quickly and made the process easy. My mother-in-law's living space is fairly small, but there are plenty of other rooms. She's got a nice lounge right outside of her room with a big screen TV in it and everything and a lot of people. She was having problems before she went in there. But once she got in there with a group of people that are around her age and she is 100 years old, so far there's been like a complete transformation, and she was happy. She's always been a social type of person, so she enjoys talking to the people out there. At first, they put her assisted, assisted living enhanced, which we paid for. Then the administrator came out to us, gave our check back which was $5,400 at first, and said, Destroy that check and write us another one for $3600, because your mother-in-law doesn't need the care that we thought she was going to initially need. So, she's just in assisted living right now. There's a $150 extra charge in there for something, but that has to do with some of the care she's getting. But we're very happy with what they did there too. I had lunch with four people out there one day. My mother-in-law was 100, the other lady said she was 100, might be 101 or 102 she wasn't sure, and the other lady was 96 years old. I sit at the table with them. I thought the food was terrific. The staff, they were good people. I don't see any problems at all with the place. I don't know too much about their activities, but I know my mother-in-law's been involved with the bingo and Wii bowling. She's been involved with a lot of things, so she seems very happy. In terms of value for money, it's very good. Most places we had talked to were more money, and so far it seems very good. Although they did tell us there's going to be an increase as of the first of the year, they told us approximately how much it was going to be, but that's fine. It's not that far from where we live, it takes us 15 minutes to get there, but it's not a big deal. I like the area where it is in Williamsville, and it's just a nice setting. It's kind of in a wooded area and kind of like country almost. It's very nice. Their aides and staff out there have been very friendly to my mother-in-law and very nice to her. I can't say enough good stuff about them. I know I have only been out there a couple of weeks, and things can change. But, so far, everything gets my high approval.