Crown Park Rehabilitation and Nursing center

Lip service constantly, proper care less so. Good communication with family was also nearly non-existent. Considering that he was private pay, I feel that Crown Park should reimburse his estate for the $$$ they received to care for him.

It was a great experience that I would love to repeat in the future.

My 86-year-old mother was recently a resident at Crown Park Rehabilitation and Nursing Center in Cortland while on comfort care with Hospice, and I am deeply disappointed in the facility’s communication, accountability, and overall professionalism. Injuries were not disclosed to family. Hospice informed me that my mother had a skin tear on her elbow—the nursing home did not notify me or my brother. The next day, a family friend visited and saw a bruise/lump on my mother’s forehead. When I asked what happened, I received two different stories from staff: one person said she fell out of a chair around 2:00 a.m., and another said she hurt herself trying to get out of bed. My mother was bedridden and unable to walk independently, so these conflicting explanations were extremely concerning. I repeatedly asked for basic information—what day the fall happened, how it happened, and what was done afterward—and I still did not get a clear, consistent answer. I requested a copy of the incident report and was refused. When I met with staff, I again raised the obvious lump on her head and asked whether she had been evaluated by a doctor. Initially, I was told no doctor had seen her; later I was told a doctor saw her that afternoon, but I was never informed of the findings. The attitude from the social worker and supervisor was dismissive and snide, and I did not feel anyone was advocating for my mother. On top of the care concerns, the business office attempted to get me to sign paperwork that appeared as though it could make me financially responsible for my mother’s bills. Families should be extremely cautious and read everything closely. A few days later, my mother passed away. The facility called me (I was on a plane) and then called my brother. They pressured him to immediately name a funeral home because “she couldn’t stay there,” despite the fact that, as healthcare proxy, I had already arranged everything through Hospice. This caused unnecessary confusion and stress at an already painful time. Crown Park later admitted it was a mistake and said they would “handle it with training,” but I still had to fix the situation and arrange transport to the correct funeral home. Instead of taking responsibility, the facility attempted to shift blame. Finally, the funeral home was supposed to receive required documentation within 72 hours, but it took 8 days. When your loved one is at the end of life, you need compassionate, competent, and transparent care. That is not what my family experienced here. Based on what we went through, I do not recommend Crown Park.

A friend has been receiving inpatient rehab for about 3 weeks. The staff has been professional, friendly and caring. Especially standing out, is employee Jacob who is very positive and encouraging as he assists the patients and makes sure they are safely taken care of. Crown Park exceeded my expectations!

My grandma was there and had a broken vertebrae . One of the nurses decided it was a good idea to sit her up in a chair and while she was alone she had fallen and had a huge bruise and bump on her head luckily she didn’t crack her head open and a cut and bruise on her arm . This place is sickening and obviously has some staff that don’t care about their patience . I have taken care of residents before , how could you be so heartless? What if this was your grandma ? Please do not bring your family here if you don’t want them mistreated. She has sadly passed and it’s probably due to poor staff. Oh and one more thing , my father and uncle had told them to call hospice once she passed but did not and instead called my dad . Hospice still had it in there system the next day that she was alive because THEY DONT DO THERE JOB!!!