Cliffside Rehab & Residential Health Care Center

In late 2025, my grandma was hospitalized at NYU Langone Hospital after suffering a fall. After receiving treatment and examinations, she was transferred to Cliffside Rehab, located on the third floor of the Asian section. During this period, she was cared for by dedicated nurses, various staff members such as Callista Nnadi, Gwi Sang Lee, Donna Ding, and Dhanipersaud Geeta. Their warm care and meticulous attention enabled her to transition from lying flat to gradually sitting upright, eventually being able to use a walker to regain her ability to walk. We are deeply grateful to the staff of the third floor Asian section and the center's fitness room. Their hardwork allowed her to recover quickly and gradually return to a normal life. Thank you once again! - room 314 Guan CH.

The securty guard Anthony is the greatest that ever lived !

Nice people. Clean. No smell

EDIT: AS OF MARCH 12, 2026 I’m still being denied access to my father’s medical records. Do what you will with this information. Take heed when placing your loved ones in any facility that will acknowledge your representative status for payments, but not for access to records, billing details and care. I posted the document received from DOH for all to see in the photos of my review, emailed the facility on March 11, 2026 and is still being denied the records I’m demanding. A facility with nothing to hide would honor your next of kin, POA, etc….you have been warned. Place your loved ones here at your own risk! I am writing this as the daughter and Power of Attorney of a resident at this facility. Over an extended period of time, I experienced serious and ongoing communication issues with Cliffside Rehabilitation. While I consistently received billing statements, my repeated written requests for medical records, care documentation, and clarification of decisions affecting my father went unanswered. Staff would contact me when authorizations or payments were needed, but when I asked for information, records, or follow-up on care-related requests (including prior requests for evaluations and basic personal property inquiries), communication would stop. Emails often went unanswered for months at a time. There was also inconsistency regarding whether my authority as Power of Attorney was recognized. At times I was told to speak directly to my father, while at other times I was contacted as his designated representative. This lack of clarity made it extremely difficult to advocate for him or understand decisions being made. I eventually had to escalate concerns externally simply to receive acknowledgment. Families should not have to chase information or feel excluded while still being contacted about money. I strongly encourage anyone with a loved one here to keep detailed records, communicate in writing, and ask very clear questions from the start.

What my family experienced at this facility was horrifying, traumatic, and completely inexcusable. In my personal experience, the level of neglect my aunt endured here nearly cost her her life. The conditions were filthy, unsanitary, and utterly unsafe for any patient—especially someone who was medically fragile and fully dependent on staff for care. Staff repeatedly ignored her call button. She would press it while clearly in distress, and no one would come. Watching her be left helpless for long periods of time was infuriating and heartbreaking. This was not an isolated incident—it happened again and again. Her trach and feeding tube were not properly cared for, and her health visibly deteriorated while she was at this facility. The neglect was so severe that she became dangerously constipated, to the point where feces were visibly present at her anal opening. That is a complete failure of basic care and human dignity. As a family, we repeatedly raised concerns based on our direct observations. It was evident to us that she was becoming seriously ill. Each time we spoke up, our concerns were dismissed or shut down, and nothing changed. By the time she was removed from this place, she had to be hospitalized in critical condition. About three months later now, she is still in the hospital, dealing with serious complications, including thyroid issues. Even worse, her feeding tube site became so stretched and damaged that it ultimately had to be removed—something that, based on our understanding and what we witnessed, should never have happened with proper care. In my opinion, this was the direct result of the negligence she experienced at this facility. This place did not just fail my aunt—it destroyed her health and turned our lives upside down. The lack of care, sanitation, responsiveness, and basic compassion was shocking. I would never trust this facility with anyone I love. If you are considering placing a family member here, please understand the risk. What happened to my aunt should never happen to anyone.