Brookdale Niagara

My husband has received kind and compassionate care here. Although no one wants to place a loved one in memory care, if your loved one comes to Brookdale, your fears will be relieved, and you can enjoy your visits.

THESE PEOPLE LET MY DAD SUFFER. My father was here for approximately 3 weeks. He fell several times, was in severe pain his entire stay and constantly requested to see a doctor. He had extreme difficulty breathing, a terrible cough and cried out in pain whenever he moved. I addressed my concerns about his breathing and was told it was anxiety and they would start him on an antidepressant. I was told over and over that it was shingles and pneumonia. Finally, he couldn’t stand it any longer and asked me to take him to the ER. I took him to the ER MYSELF where I was told he was in end stage lung cancer that had spread to his ribs and spine! He passed within 3 days. When I informed the woman who admitted my Dad from rehab to their facility she said “I knew it was cancer! You don’t have pain like that from Shingles. He came in here with a mass.” I have questions that have yet to be answered… Why was he admitted when he needed Palliative Care or Hospice? Why did she allow him to suffer if she even had a suspicion it was cancer? Why did she not tell our family of her suspicion? I contacted the director the day after my Dad died to discuss this with her and she never called me back. She ignored my Dad and is ignoring me. My Dad suffered like no one should under their care. No dignity for the dying. No end stage pain medication- Tylenol and Gabapentin was all he received. They did nothing. They need to do better. Shame on them. Rest in Peace Dad. I’m sorry you suffered the way you did while in their care.

Mom is being well cared for from hygiene to chef prepared meals. All of her medical needs are closely monitored, and the staff keeps the family well informed of her situation and progress. We visit often and at different times so they know we are involved. This sounds like an ad, but our experience with Brookdale Niagara has been excellent.

We experienced a very warm and professional atmosphere The staff always made themselves available for questions and concerns. Food was delicious. They helped us through a very difficult time I would absolutely recommend this memory care facility to others looking.

Too much turnover with staff and no consistency with staff. Very sad to see what's happening here