Albany Center Adult Home
3.1 (17 reviews)Delmar, NY
Assisted Living in Delmar. Confirm current services and availability directly with the community.
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3.1 · 17 reviewsMy 96 year old Aunt has been living in this facility for over 4 years now. The cleaning staff don't always do a good job cleaning her living area.. I purchased a broom, dustpan and mop and I utilize them often when I go there to visit my Aunt. This facility has a high employee turnover & for a long while, They had no staff to do the resident's laundry, So my Aunt's good friend does her laundry twice a week. The atmosphere feels dreary when I walk into the front door..
I have cancer and was prescribed some strong meds which included Xanax and Adderall. Well one day I went to get my am meds and the med tech told me that, you had your last one last night. So I began a 6 week nightmare in Hell while they did nothing. There is no MD here and the NP who comes here once in a while just to bill Medicare is useless. When I had a pcp appointment and needed to arrange transportation the case manager told me to do it myself. Perhaps the most egregious act of all is when they crashed my checking account. They stole 1600 dollars after I told them not to bc my SSI check…
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I have cancer and was prescribed some strong meds which included Xanax and Adderall. Well one day I went to get my am meds and the med tech told me that, you had your last one last night. So I began a 6 week nightmare in Hell while they did nothing. There is no MD here and the NP who comes here once in a while just to bill Medicare is useless. When I had a pcp appointment and needed to arrange transportation the case manager told me to do it myself. Perhaps the most egregious act of all is when they crashed my checking account. They stole 1600 dollars after I told them not to bc my SSI check wasn't deposited yet. That is criminal!! My room has a leaking ceiling and a broken bed. The food is to die from. I don't think I would send my worst enemy here. I've been to a few of these places and none of them deserve a 5star rating, those are plants, the staff here is condescending and dishonest giving a resident the wrong meds is tolerated. God help me I need a lawyer.
The building smells like stale urine. My mother cleaned her own room. There were issues with having laundry done. People's meds forgotten. When she moved in, I was told they would help set up star bus transportation, was then told I had to do it myself.
More recent reviews
My brother, an insulin dependent diabetic with dementia, was no longer able to live alone. He would forget to eat and take his insulin and was at a very high risk for a stroke. He is completely disoriented to day and time. He has been at Albany Center for 4 months and his life has completely turned around. The staff are very responsive to his needs and very patient with his dementia. They insure he is at the dining hall for all 3 meals and they ensure he takes his meds. They genuinely care for him, including the head of medical, the caseworker, the med techs, activities director, dining hall and house cleaning staff. I’m there on a regular basis and I have had no complaints. I’m beyond appreciative and I greatly respect them for doing a difficult job well.
I will not recommend to anyone. Everything else is good just not food.
We checked out Albany Center, an Adult Home. The location is convenient. It seemed clean. The staff seemed nice. I turned in the paperwork; however, I can't get a hold of her. The structure of the building was good. They had like a small hotel-type room. It has a bathroom and living room area. The bathroom is a good size. The safety features that they have are good. They have emergency call buttons in the bathroom and the bedroom. It felt homey when I walked inside.
I have been a resident here for a year and I am so happy I came here after being in the hospital. I have recovered nicely and the staff here is not only professional and helpful, it’s apparent they enjoy their work. Everyone has been helpful and friendly. I would definitely recommend this place to a loved one
Be persistent when asking for anything. It can take a while before you see results. Housekeeping should be cleaning the rooms regularly and they don't. I have activities a 5 so there is no need for improvement. The food can be improved by cooking the vegetables longer so they residents can chew them more easily