Wingate at Ulster

Since i had my surgery it feels nobody wants me back

Taconic Rehabilitation and nursing at Ulster is very people having a lot patience with the visitors. How they welcome them is great 👍 👌 😀

My stay at your facility was the worst experience I have ever had. Between the neglect from your doctors/ PAs resulting in an infection in my surgical site and the abuse received from some of your nurses including the mishandling of my medications resulting in my ulcer becoming very severe i feel very sorry for the elderly patients who had no advocate or family to help protect them. I was at your facility for 6 days during which time there was not one meal I was given that included anything that I was able to eat due to medical dietary issues ( Bariatric stomach with ulcer, diverticulitis, IBS-C, food allergies, etc.) and this was after a lengthy discussion with your dietitian making lists of what I could eat. After the third day or not eating the PA made a comment stating I could bring my own food in. My answer was "what am I paying you for"??? On top of this a very important computer flash drive containing 258000 files was lost during a room change and nothing was done about it for numerous days and based on the cleaning of the rooms it could have been located as my observation determined that the rooms were not cleaned for days. My husband was cleaning up cups and junk left in the room for three days and my new room was not swept/cleaned for the 5 days I was in it.

The receptionist once again was absolutely fantastic. Couldn’t ask for anyone more kind, considerate and upbeat. I did have to ask for some information from the nurses on the ground floor at the nurse station and they were very funny and upbeat. All three of them deserve a nice Shout out. When I was visiting my friend Marc, the occupational therapist said hello to him, which was very encouraging that he is getting the care that he needs. Everyone I came in contact With was extremely kind, professional and caring. Great facility top-notch employees thank you for having the best.❤️

I am very disappointed with the way this facility is managed. From the start, I experienced extremely poor communication regarding my grandmother’s care. I was given misleading and incomplete information and felt like I was constantly being given the runaround instead of clear answers. It also seems that the director and nursing staff pick and choose who they want in the facility, rather than treating all families with fairness, respect, and transparency. Families place their trust in facilities like this to care for their loved ones, and it is unacceptable for staff to control or manipulate situations involving people’s parents or grandparents. The lack of honesty and professionalism I experienced has left me with serious concerns about how this place operates. I would not recommend this facility to anyone who wants their loved one to be treated with compassion, respect, and open communication. — Katrina Colleton