Waterville Residential Care Center

My mom is staying in the Waterville Residential Care Center. I like nothing about it. It's filthy. It has a nasty stench going on throughout the entire building. Her room is inadequate for her. It doesn't have a handicapped bathroom. She's not receiving the physical therapy, occupational therapy, and speech therapy she needs. It is not a memory care facility, which is what she needs; she has dementia. They're allowing her to leave the residence every single day with her boyfriend. And that means she's not getting her blood sugar checked, getting fed properly, or getting her meds properly every day, and that's why she had a stroke. I'm trying to find somebody to complain about this, how bad it is, but I can't get anyone to listen to me.

Best staff, owner and facility in Waterville. Your family member will be taken care of and loved.

this place sucks wouldn’t want a cat to be admitted here

The work to get better and stronger is hard but this group of professionals knows what they are doing. When to be kind and when to push us. I could have gone to the best rehab in the country and could not have found a better group to get me back on my feet. Work hard and listen to what they want you to do because that’s the way to success. A big thank you to everyone in the OT and PT department here at Waterville, NY.

This place is worse than terrible. My father was placed there for rehabilitation and later made permenant. Needless to say he was walking before he went there and 2 1/2 moths later was and still is unable to walk. He was completely neglected. Left in soiled garments for hours. They would hide the call button so he couldn’t get help when needed. Locked him out of his cell phone so he couldn’t call us when he needed help. There was numerous times we had to call there to send someone to his room to either change him or put him in bed. He would just sit in a wheelchair for hours. His wallet with all of his personal belongings were taken home by a staff member for what reason , I have no idea. Me being his oldest son wasn’t allowed to talk to anyone about my fathers condition and was never notified about anything that happened to him while he was there until 2 days before we had taken him out of that place. While in there he contracted a terrible infection in his genitals, bed sores, and a nasty rash along with abnormal bumps on his legs. The day we went there to get him we were told if he could get in his wheelchair and safely in our car that they would let him leave. That’s when we learned that he was completely immobilized. The PT guy then told us if we got his own wheelchair and a Homer lift and a wheelchair accessible transport that they would help get him ready for discharge.So the next morning we went there with all of the essentials only to be told that they couldn’t help us. Then when I went and got his chair and lift and brought it to his room to do it myself they decided to change their minds for liability reasons. Then after he had signed himself out we learned that his transport was canceled for what reason I have no clue. With it being on a Saturday and most transport companies require a 3-5 day notice to schedule. But luckily we had contacted another company that was able to provide him with transportation after he had sat in the lobby for over 3 hours. We finally were able to get him out of there and into an apartment which is a retirement building with wheelchair accessibility and all of the safety features only to be turned into Adult Protective Services ( from the wrong county). But now that he’s out of there he is much happier, cared for and provided with all of the essentials for comfort. His bed sores, rash and infections are finally gone and he is doing much better, no thanks to Waterville Residential Care. A word of advise… don’t let any loved ones be put in this elderly detention center. They will be mistreated, not properly taken care of and completely neglected!