The Sentinel of Rockland

This place is awesome!!! I am so grateful I came across The Sentinel assisted living home for my father. He wants to maintain his independence and this home assists him with being independent as they provide assistance in the areas he needs. The admission’s process was easy as Elena Perkins guided and assisted us with obtaining the necessary paperwork. Her kind and gentle nature made her so easy to work with and she’s thoroughly informed and passionate about providing a great home to the elderly. My father is very happy about having his own room/space and he’s doing great in his new home. He really enjoys the activities and friendly people who live and work there. They have made this move so much easier for the both of us. The grounds are pristinely kept. If you have an elderly loved one looking for a great home with space of their own and a level of independence. The Sentinel is a wonderful opportunity.

I would not recommend Sentinel of Rockland to anyone looking for a clean, well-run place for a loved one to live. My cousin has been a resident here, and the state of the facility has been consistently disappointing. Her room looks like it hasn't been dusted in months, and the bathroom conditions are genuinely unsanitary. This isn't a one-off complaint either — I've spoken with other residents who describe the exact same issues with the cleanliness of their own rooms. This tells me it's not an isolated incident but a problem with how the building is maintained. When these concerns are raised, staff simply say they're "doing their best" and "actively looking to hire more people" — but this excuse has been repeated for a long time with no visible improvement. The facility is severely understaffed, and there isn't even a case manager available for residents or families to bring concerns to. Complaints go nowhere and fall on deaf ears!! My cousin is actively looking to move out because of all this, and honestly, I understand why. If you're considering this facility for a family member, I'd strongly encourage you to visit in person, ask hard questions about staffing levels and talk to current residents directly before making a decision.