The Riverside Rehab

My mom was in this facility for about three months after leaving the hospital. She was in need of rehabilitation/physical therapy. After hearing so many horror stories about other rehabs, our family chose this one. It met all our expectations and more. The staff was pleasant, professional and super attentive. Most especially we would like to thank Yusef and Ebu who went above and beyond. We are so happy that we chose this facility and would highly recommend them to anyone else!

19 days post spinal surgery of my 70 year old mother and they decided to lower her pain management medication without her consent. No one checked on her pain levels all day. Meanwhile she wqs in so much pain she couldn't do her therapy. When as her daughter I asked to speak to the doctor I was told I would have to wait until Monday. From day one the facility has shown horrible care with managing her pain making her wait up to 2 hours and 40 minutes since her medication was due in various occasions. No amount of pleading on my part to the nurses or administration has changed the lack of empathy. My mother has shown distress signs by sitting and crying in her bed because her anxiety is so high, feeling ignored, impotent, and later targeted. And while I try to advocate for her care, they treat me like a nuisance.

Riverside is well known as that last and most desperate resort to put a loved one. I know from personal experience. My aunt did rehab there because it was close to my apartment and her care was sub par. Riverside is also a blight on the neighborhood. They are inconsiderate neighbors -- creating noise every morning every day and they refuse to address any of their neighbor concerns. Even getting someone on the phone is impossible. Stay away.

Great the staff was great they treated me very well specially Margie nurse Heather nurse Carol my care worker and Tamika the cleaner and my therapy workers Lindsay and Jazzv thank you to all of them the 10 floor staff was amazing they made sure that all my needs were met . Att Darren McKee 🙏❤️.I truly recommend it 10/10.

My mother just got to the facility. When I got there she was wet and her sheets were soak. She had feces up her back and you can tell from the stained sheets that it happened awhile ago because it had brown residue. My mom had a stroke and is non verbal. And she should be on a 2 hour turn. If someone was turning her they would have noticed this. This type of treatment is unfair and in humane.