The Manor at Seneca Hill

My grandmother lived here for years and the staff became our family. She loved them all very much and we felt extremely safe with her there. Celebrated many birthday parties and family holidays at the Manor when her mobility really declined. They were very accommodating. She passed away there in what she considered her home, with her family (us as well as the staff) at her side. They cried alongside us, which was very touching. Would not have had it any other way.

My Dad is there now. He is getting physical therapy because of a fall at home. I know they are short staffed but when he has to wait over a hour for a clean pull-up, after I went to the desk and asked for one and he rang the call bell, that’s a bit much. He always has to wait a long time before someone answers the call bell and then half of the time they have to tell someone else so you wait even longer. Some of the staff are friendly and nice, and some of them don’t even answer him when he speaks to them. I go there every day and help him with everything, which I don’t mind, I am a lot gentler and caring with him because he is my Dad. I hope my Dad gets out of there soon and never has to go back!

I have been a patient in FOUR rehabilitation centers in ondaga County and place is superior to any of them . The aids and nurse's and professional and willing to help at anytime . Call bell wait time is minimal. Food quality is good if you don't like what is served they will call the kitchen and place special request if possible . The only reason that I didn't give 5 stars is that the cable system needs serious help spcial thanxs to the first and second floor staff

My mother is a current patient and the lack of care is disgusting. She is there for rehab because of a broken femur from a fall after hip replacement. They told her she couldn’t get up because they didn’t have a walker for her because her rehab was put in the system wrong so they made her pee/poop in a bed pain and several times didn’t put it under correctly causing her to soil the sheets. She believes she has a UTI and has complained for two days and no one has done anything about it. When she spoke with the head supervisor she was told they didn’t have the right “cup” to take a specimen and the test wouldn’t be done until Monday anyways, it’s Saturday. Also was told they didn’t have a doctor on premises at all times, yet there is a doctor on call. There has been literally no progress because of the lack of care, the lack of concern and the straight up incompetence. We will be taking this to the JCAHO, and BBB because it’s abuse. Don’t send your loved ones here.

My mom is currently there and not receiving good care. She’s been complaining of a UTI since Thursday and they’ve done nothing. Finally on Saturday after she complained 3 times, they told her they couldn’t do anything until Monday until the lab is open. I know this is untrue. I’ve worked in healthcare and have friends in healthcare. I will be calling the Joint Commission on Monday. This is a HUGE failure in patient care