The Hamlet at Nesconset

Unfortunately, this issues I encountered did not occur in isolation, but rather as a series of compounding concerns that arose all at once. Our experience with The Hamlet Rehabilitation and Healthcare Center in Nesconset, NY has deeply disappointing and heartbreaking. Mr. Everett Thomas was admitted for stroke rehabilitation. As a facility that is state-certified to provide rehabilitation services for stroke patients, we expected a level of care that would support his recovery, preserve his dignity, and keep our family informed. Unfortunately, that was not our experience. Throughout his stay, we were left with serious concerns regarding the quality and continuity of his care. One of the most troubling issues was learning that his Heparin therapy had been discontinued without the patient or our family being informed of the medication change or the reason for it. Communication regarding significant changes in a patient's plan of care is essential and should never be overlooked. The emotional impact of this experience has been profound. My spouse has struggle with depression following his stay and asked me a question that no patient should never have to ask: "What did I do wrong for the people to mistreat me?" I had no answer. (tears) nport This is not written to seek sympathy or to exaggerate or experience. It reflects his genuine feeling after believing he was not treated with the compassion, respect, and attention he deserved during one of the most vulnerable times of his life. He deserves an explanation from the individuals entrusted with helping him recover. Every patient deserves competent care, honest communication, and to be treated with dignity and respect. Families deserve transparency and to be included in important decisions affecting their loved one's care. I sincerely hope no other patient has to endure this experience Everett did. My advice to anyone with a loved one in this facility is simple: remain actively involved. Visit often. Ask questions. Request explanations for changes in medications, treatment plans, and care decisions; that is your right!! If something does not seem right, continue asking until you receive a clear and complete answer. Do not all your concerns to be dismissed or deflected. My hope is that this review encourages accountability and meaningful improvements so that future patients receive the quality of care they deserve.

I would like to express my sincere appreciation for the exceptional care provided for my 99 year old mother at the Hamlet in Nesconset. The dedication and kindness of the staff and aides are truly commendable. Christine Hamdy is one of my mother's nurses at the Hamlet who goes above and beyond to ensure a caring , comfortable and a supportive environment. Christine and the rest of the staff's attentiveness and compassion make a significant positive impact on my mom's life and the lives of all the residence. It is a privilege to witness their unwavering commitment to well-being. The facility is clean and well maintained. The Hamlet has music crafts and games to keep the residents entertained and happy. Can't say enough how much my family and I appreciate everything about the Hamlet. I'd also like to mention and thank Denise Chavez who has helped my brother and I through the medicaid process couldn't have done it without her! She is a true professional and very pleasant to work with.

My Dad was a patient at the Hamlet.i would like to recognize one of the employees that work there Zaida was kind, passionate and attentive. Zaida made my Dad at ease.Zaida deserves to be recognized as an exceptional employee

My mom spent approximately 10 weeks recovering from a fractured knee (tibial plateau) and I wanted to share about the excellent care she received during her stay at The Hamlet Rehab at Nesconset. Although this review is long, I can’t help but highlight the many teams that made it such a positive experience for us. First, thank you to our OT/PT therapists Ryan and Jess for getting mom stronger every day, while no weight bearing for many weeks, and once those restrictions were removed by her ortho dr. I hope her continued home care therapy will be as great as you are. I appreciated the regular communication and efforts you gave. Mom now has the strength to continue healing at home, thanks to both of you!! The aides in our section work so hard every day I just don’t know how they do it all. We were extremely grateful to have as our regular (& wonderful) aides: Pam (7-3), Marie (3-11) & Celia (11-7). They were excellent- very experienced at their job, so caring to mom, and are a true asset to the floor. We can’t thank them enough for their hard work & care. Will miss them. If our regular aides were off or tied up with another patient, there were so many other caring aides that we had. I wish I had jotted down all the names of those who stood out to me over the past 10weeks, but I did not always get the chance. Special mention to aides Shawn M, Jody, AnnMarie, Faith, morning Marie & Alan as well for being great to us as well. During the 3shifts, in addition to our amazing aides, we had very caring LPN’s such as Rich, Donna, Mika, Nicola & Jared. The nursing manager of our section, Flora, is such a kind, knowledgeable, informative and caring woman. She made sure to regularly check on her team, and also all the patients, which I found reassuring. Thank you Flora! Regular visits from our very caring PA Tabinda put any questions or worries at ease. A big thanks to the Fabulous Recreation team! Especially Christine, Kathy, Sara, & James. The entire Rec team does so much to enrich the lives of the rehab patients and residents. There are activities every day of all varieties, and it is obvious how well they make sure to know the needs and interests of all. They make a tough situation fun as they try to balance keeping a lot of people happy at once. They show tremendous dedication and enthusiasm. Excellent team!! Some other staff that went above and beyond for us in one way, shape or form during our ten weeks are: Crystal (kitchen), Scott (maintenance), Laura (desk), Lisa & Donna (housekeeping) & Sara (urban zen). Thank you to each of you for caring so much! Love, love, love volunteer Diane in the cafe. What a sweet woman! Finally, thank you for the special concern we received from admissions and social work teams. Kerry in admissions was instrumental in Hamlet being our final selection when discharging from the initial hospital stay; and the comfort I felt during our initial intake by Lauren on the social work team. Thank you both! Thank you also for all the help received throughout our experience from social work director Ozibia. Was a big help! Sincerely wish I could name all the standout staff we encountered! But, we leave Hamlet on a positive note… they care about their patients, most give their all, and the support our family received during a very difficult time made all the difference. Thanks :) From the family of Maria G #407

Danielle the RN has always gone above and beyond for my husband from day one. She has the ability to handle multiple things at one time with excellent precision. No matter what it entails she gets it done efficiently and quickly. I always feel my husband is in excellent hands when she is assigned to him on the schedule. Even when she is not she has jumped in numerous times to address his needs. She is extremely dedicated to her job and is an asset to the Hamlet.