The Grand Pavilion at Rockville Centre

Just wanted to send more positive than negative reviews because there were many people responsible, Most definitely, Reuben, their Concierge. He gets the job done, plus he’s so kind and sweet. Anytime I had any issue whether it was putting an a/c unit in window, he made sure it got done before he left at 5:00, or trying to get a message to p t , he was there. So many other times, also. The only issue I had with the facility was the ratio difference with CCA’s to patient and nurse to patients was that they had a huge workload like 16 patients to one aide. I felt horrible for them soo I would try to help my husband as much as I could. Thank goodness he didn’t require much help. Administration needs to relook at this situation to make customer/patient satisfaction better. Also there were many aides who still with all the stress did their job with a smile and that was Darlene. She was amazing, very compassionate and gentle with my husband. Other aides there were great too, Bebe and I forgot the other ones name but basically all good except the late night shift. The nurses Judith, Valentine and Angelin were wonderful . They did their job very well and any concerns/issues they were there. Also, beware, if you plan on sending your loved one here, and they have any other issues like urinary, etc., please make sure they have a house Dr. on call . They would’ve had to call a urologist in since they dont have one. Very concerning since most elderly men have uribary issues. That’s it , mostly positive though! Hope these professionals get the recognition they deserve!

To whom it may concern: I am writing to share my high recommendation for the Grand Pavilion. As a 61-year-old diabetic leg amputee, I initially chose this facility for its convenient location, but it truly turned out to be the best choice I ever could have made. From the moment I arrived, I was greeted by Tammy, the intake coordinator, whose warmth and friendliness immediately put me at ease during a time when I was a "nervous wreck" and in significant pain. My care team—including Concierge Rubin and Eitan, the nursing supervisor, the nursing staff, CNAs, and housekeeping—were all exceptional. I was particularly impressed by how spotless the rooms and bathrooms were kept. In any industry, you find people who work for a paycheck and those who work because they truly care. The staff at the Grand Pavilion fall into the latter category; every nurse and CNA possesses a nurturing spirit and is genuinely dedicated to the wellness of their patients. I highly recommend the Grand Pavilion to everyone in need of rehabilitation services. Best regards, Leon Magett

Everyone was very helpful and respectful, rehab and nursing staff was willing to answer questions or find information as need. Ruben was very helpful with day to day issues that came up. Every one was very friendly and tried to make the experience as pleasant as possible.

I just went to visit my Aunt here for the first time. She has been happy at this facility thus far and her one on one aide has been wonderful. I am amending my previous review as the concierge called me on a Sunday to let me know that Housekeeping had been sent to her room to make sure that all was properly cleaned. I am very appreciative that he took the time to call within 24 hours to address my concerns and share a direct number for any future concerns.

I found the physical therapy department at the grand pavilion to be extremely helpful and thorough. They were very careful in helping me transfer from the chair to the bathroom, and to the chair in the shower. They also taught me how to go back into a car with ease. I was also able to walk up a ramp that is similar to the ramp I walk up at the beach, and this gave me confidence to be able to walk up and down that ramp. Tony and Francesca were absolutely the most helpful people in my recovery. Reuben is a great coordinator he helped organize a passover seder for my family and I. Yiddy the administrator helped expedite my discharge date after speaking with him and this was the cherry on top because I am able to go to a concert. From Norma Kohan