The Grand at South Point

If zero stars was an option, I would rate zero. This review may be a few years late, but I feel it’s necessary to warn everyone to stay far away from here. My grandmother was at this rehab a few years back. Long story short, she called my mother and I complaining of chest pain. She said that she told the staff and she was ignored and pushed back into bed. When my mother and I arrived, we saw the staff physically push her into bed. We ended up calling an ambulance because of her chest pain and other symptoms. At the hospital, they determined she had been having a heart attack. The staff at this facility not only ignored my grandmother’s concerns, but also physically restrained her while she was actively having a heart attack. Run far away from this place and do not bring your loved ones here.

Long term care is terrible! What was supposed to have been short term turned into long term because he has been declining since he’s been there. The floor staff is rude to the residents and their advocates. They lack compassion, care and respect. After making a ton of complaints to the administrators Frank(director), Leslieanne (nursing director) and Samantha (director of Social none of your concerns/major issues get resolved. The administrators lie and string you along and once you demand accountability they threaten you and your loved one. Their answer to everything is that they will conduct an investigation which is never done. If you don’t have the time to spend at the facility daily to ensure your loved one is getting the bare minimum treatment I advise you to find another facility. The health shakes and extra sandwiches your loved one is supposed to get for whatever reason comes up from the kitchen but will remain on the staff desk for hours and sometimes they fail to give them out. They will have your loved one waiting for hours in a saturated diaper which causes breakdown of the skin, if your loved one rings the bell for assistance they will not get help for hours. When I brought this to Franks attention he stated leaving a elderly person in a saturated diaper for 6 hours wasn’t a problem. If your loved one is put on the toilet they will leave them on the toilet until they feel like getting them off which can take 1 hour or more or until your loved one crawls out of the bathroom into the hallway on their own. They will leave your loved one without a shower and in the same clothing for over a week. Just recently I went to be with my loved one and there was a random pill on the bed. I got the nurse to ask her about it she stated she didn’t know about it. She took the pill and left the room. My loved one had no idea how it got there. I told the administration because I wasn’t sure if it was part of his daily medication regimen or if it belonged to someone else. I was told a investigation would take place and still haven’t heard anything. I have been requesting for my loved one to receive a proper shower for over 3 weeks and washing his hair with the shampoo I provided due to dandruff and to date it has not been done. The first floor is nice and clean once you get to the second and third floor it’s extremely unsanitary. I really should be able to give a rating of -10000000. My loved one clothing was missing for almost 2 weeks due to a room change. The administration Frank and Leslieanne kept stringing me along every day with lies. It took for me to investigate and get the director of housekeeping to take me to the old room and that’s where the clothing was found. The staff never completed packing his things to send them to the new room causing him to have to wear someone else’s clothing for almost 2 weeks. The picture is of the pill that was found on top of his foot rest on his bed. I could go on for days about this place. If it wasn’t the closest place to me and if I was able to travel I would have been moved my love one out of here!!!