Dining
Meal preparation and service
The Cottages at Garden Grove
3.4 (97 reviews)Cicero, NY
Assisted Living and Memory Care in Cicero. Confirm current services and availability directly with the community.
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- Community size
- 156 residents
- Take a look
- 12 photos
- Community reviews
- 97
Key amenities
Pool & outdoor spaces
Garden
Fitness & wellness
Fitness programs
Housekeeping
Housekeeping and linen services
Transportation
Community operated transportation
Social activities
Community-sponsored activities
Staff & support
12-16 hour nursing
See all 40 amenities and services
- 12-16 hour nursing
- 24-hour call system
- 24-hour supervision
- Activities of daily living assistance
- Air-conditioning
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Beauty salon
- Cable
- Community operated transportation
- Community-sponsored activities
- Computer center
- Concierge services
- Diabetes diet
- Dining room
- Fitness programs
- Fitness room
- Fully furnished
- Gaming room
- Garden
- Housekeeping and linen services
- Kitchenettes
- Meal preparation and service
- Medication management
- Mental wellness program
- Move-in coordination
- Outdoor space
- Planned day trips
- Private bathrooms
- Resident-run activities
- Restaurant-style dining
- Scheduled daily activities
- Small library
- Special dietary restrictions
- Telephone
- Transportation arrangement
- Transportation arrangement (non-medical)
- Wellness center
- Wifi
Care options available
Memory Care
Specialized support for people living with Alzheimer’s disease and other forms of dementia.
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Skilled Nursing
Nursing and rehabilitation services for people who need a higher level of care.
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Pricing & residences
Current pricing
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Resident & family reviews
3.4 · 97 reviewsFirst time I ever walked in to see my grandma one of the nurses was having a melt down because someone left a vacuum out or something. Then I was trying to ask what room my grandmother was in and she kept pointing some lady behind me and I got annoyed and am like can you just tell me what room she’s in? And she’s like “she’s right there” lady that isn’t my grandmother, does she not think I know what my own grandmother looks like? So not a very good impression right off the bat. She had to leave to go back to the hospital and they said that they would be in contact about us retrieving her…
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First time I ever walked in to see my grandma one of the nurses was having a melt down because someone left a vacuum out or something. Then I was trying to ask what room my grandmother was in and she kept pointing some lady behind me and I got annoyed and am like can you just tell me what room she’s in? And she’s like “she’s right there” lady that isn’t my grandmother, does she not think I know what my own grandmother looks like? So not a very good impression right off the bat. She had to leave to go back to the hospital and they said that they would be in contact about us retrieving her stuff but we might not hear from anyone until monday because it’s a holiday weekend, and not to worry. Then my dad shows up Monday to find all her stuff- including a special photo of her with my grandpa, her crosswords, and about $100 worth of new chemo shirts gone and it has to be dug out of the dumpster. I am genuinely appalled by the actions of this place and can’t fathom how anyone can be so careless and heartless to a sick old woman and her family.
My mom was placed in this facility for short-term rehab. The nurse Jenn was rude My mom was a massive pain for her stomach, and Jenn tried to say that it was for behavioral issues. We were very involved with my mom. They missed a pill while giving my mom her medication. My grandson found it on my mom‘s tray. They were very understaffed. They rarely checked in on my mom. It got to the point where my mom was screaming for help because her stomach hurts so bad and they just didn’t care. Come to find out she had blood in her Stool and had to be hospitalized.. This place is horrible. They don’t…
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My mom was placed in this facility for short-term rehab. The nurse Jenn was rude My mom was a massive pain for her stomach, and Jenn tried to say that it was for behavioral issues. We were very involved with my mom. They missed a pill while giving my mom her medication. My grandson found it on my mom‘s tray. They were very understaffed. They rarely checked in on my mom. It got to the point where my mom was screaming for help because her stomach hurts so bad and they just didn’t care. Come to find out she had blood in her Stool and had to be hospitalized.. This place is horrible. They don’t care about your loved ones. When my mom was going to the hospital. She kicked me out of the room and made me stand in the common hall. So if we would’ve continued listening to Jenn and the staff It would’ve turned into something worse. I’m glad we got my mom out of there when we did.
Horrible place. The same as any nursing home. Totally understaffed. No activities. Patients sitting in wheelchairs with no socialization. Not very clean, terrible food. Not at all what you expect from the outside and what you are told about the place.
More recent reviews
All in all my mom received decent care at this facility. My issues with this facility was the fact that it is extremely understaffed, not super transparent as far as patient treatment & cleanliness of the facility. My mom was a long term patient, approximately 3 months & cleaning days were Tuesday/Thursday. Other days when we went to visit we would clean her room ourselves. For the amount of money that this cost I would think they could hire a few more aids & clean more than twice a week. Our biggest disappoint is this…my mom passed there on Thursday…we were told that as long as we came back by Sunday to clean out her room it would be fine. We arrived today(Saturday) & we’re not let into her building. Her possessions well all in the garage in garbage bags with all the other garbage from the facility, and yes she was paid up for another 9-10 days. This was totally unacceptable to us & hurt us deeply. We would have come right out & cleaned it out if we were notified but they didn’t even bother…just tossed her belongings like trash!
I have a one star for the hand full of good aides. There are no recreational activities because Heather would rather gossip with staff than try to engage residents. Jim is an excellent nurse. He used to walk around playing music on his phone which residents loved until ond bad aide ruined it for them. Often they are VERY short staffed. Any residents needing assist sometimes have to wait over 30 minutes. Any deep cleaning in rooms will be done by family members.
I give high praise to the facilities and staff at the cottages, in particular all the nurses, aides and therapists that took care of my mom for the 4 months she was there until she passed away recently. They were flexible and always willing to help, and SUPER caring, making frequent visits to my mom. They noticed all the important medical changes and took good care of wounds that kept happening due to my mom's skin condition. Most important, they were with Mom during her last hours... So very caring! God gives people special talents to deal with seniors; I saw strong evidence of this at the cottages ❤️
All these senior living places suck… but out of all of them, this is probably the best. I hate that I have to stand outside in the cold sometimes for 20 minutes or longer waiting to be let in to their locked doors. Just as frustrating sometimes trying to leave and you cannot find a staff member to let you out.
My stay here for the most part was a pleasant experience. The therapy was very good both OT and PT. The food is okay it's not as good as hospital food but edible and certainly not close to home cooked means or restaurants. The aids are wonderful and very helpful especially considering everything they need to take care of. If I needed this case again I would go back here.