The Arbors

I don’t usually write reviews like this, but after what my family experienced, I feel obligated to warn others. Both my Nana and Poppy lived at this senior living home, and my father made a point to visit often to ensure they were being properly cared for. Unfortunately, when their health began to decline, it became painfully clear that compassion and responsibility were not a priority here. On multiple occasions, they were sent to the hospital without proper communication or documentation. My Poppy was even transported without his clothes, and both of them arrived at the hospital without any identifying paperwork—forced to be admitted as Jane/John Does because the facility failed to provide even the most basic information. We were never properly notified either, which made already stressful situations even worse. What stood out most was the complete lack of care and urgency when it mattered most. It felt like once their health declined, they were no longer a priority. Instead, the only consistent communication we received was about payments—rent, fees, and amenities—even during periods when they weren’t even staying at the facility due to repeated hospital and rehab visits in the last months of their lives. After they both passed, the insensitivity continued. Rather than offering any condolences or support, the focus immediately shifted to clearing out their belongings—specifically pushing us to remove two chairs quickly so the room could be reassigned. It was cold and deeply upsetting. I never wanted to believe the negative stereotypes about senior living homes, but this experience confirmed the worst fears. To us, it truly felt like residents were treated more like a source of income than as people deserving dignity, care, and respect. I would strongly urge anyone considering this facility to think twice.