Sunrise of Crestwood

My best friend, Joe Buenahora, for whom I have the health care proxy and power of attorney , moved into Sunrise at Crestwood on June 4th and the care and attention that he has received has been absolutely beyond satisfactory. Everyone at Sunrise has improved Joe’s quality of life , as he’s battling congestive heart failure and atrial fibrillation , and he’s made numerous friends in his 7 weeks at Sunrise. Both Joe and I highly recommend Sunrise as we thought it might not be able to handle his needs but it’s so much better than the three supposedly skilled nursing facilities he was at previously that he’ll hopefully be here for years to come.

I am writing this review because more often than not, e-mails, letters etc. are written to call attention to deficiencies or lapses in the quality of service we as consumers receive. However, this is not one such review. In fact it is quite the opposite. I wish to shine a light with the brightness of a thousand suns on the outstanding, beautiful and compassionate human beings that make up the care team on the 3rd floor. Donna Grey, Angela Henri-Mundle, Norlene Walters, Jesula, Vivian and Shenekia showed our mother Susan, my siblings and me a level of empathy, respect and care that has affected me to my core and restored my faith in the goodness of people. Each one of these fine individuals showered our mother with kindness, humor and genuine love and affection beyond anything we could have ever envisioned when we had to make the difficult decision to put Mom into a memory care facility. They welcomed her with smiles and a heartfelt "Sooosannn" at every interaction; carressed and soothed her when she was unable to understand what was happening and why, tended to her with the love and sensitivity of a family member and made sure she was looked after and cared for with a degree of humanity not seen in our troubled world today. All of these wonderful people did everything they could to keep Mom's dignity intact and constantly demonstrated to all of us that she was in the best of hands. The difficult, often unpleasant tasks they are called upon to perform, the long and hard hours they work and the time spent away from and the stressors it puts on THEIR families while looking after a member of OURS, has not been lost on me or my family. I implore Sunrise to look after these folks, take a hard look at what they are asked to do and the joyful and loving way they do it and make sure they are appreciated, acknowledged and compensated accordingly. If I were in a position to oversee a team like this, I would be their loudest and largest cheerleader, not only out of admiration for what and how they do what they do, but to show others how high a bar has been set and what it means to love what you do in a facility as excellent as Sunrise of Crestwood. Please applaud the entire staff at Sunrise of Crestwood loud and often and recognize this exceptional group of individuals on the 3rd floor. Ours would be a much better world if everyone had one iota of the substance these wonderful women all possess.

I visited Sunrise of Crestwood and toured for assisted living. The buildings are lovely, and the room I was shown was very nice. I thought it was a good amount of space. The staff who gave the tour was wonderful. She was very friendly and very informative. I saw that they have a salon, but I think it is under renovation at the moment. I also saw the dining area, and it was very nice.

Everything gets a 5. [name removed] was wonderful. I had very little time to make a decision and I had no idea what I was doing. [name removed] expertly and compassionately guided me. The Community- you can tell everyone is well trained, there is a lot of consistency and professionalism and empathy. They personalize their care for each resident. I feel many know my Dad and understand his needs. I think it helps that it's not a large facility. And many times the staff separates them into smaller groups for activities. And the activities are according to their abilities.

Overall, very disappointed with staff communication and care. Sales staff are great but what they say and think are completely disconnected from the care manager and staff. We had some difficulties having things paid for due to untrained business staff. It is better than the place he was in before which I took him out of but not much better.