Sunharbor Manor

Our family cannot say enough wonderful things about our experience with Sunharbor Manor. After my grandmother experienced a medical emergency and was discharged from the hospital, she stayed at Sunharbor Manor for rehabilitation for a few weeks. The progress she made in such a short amount of time was truly incredible. She became stronger, healthier, happier, and, most importantly, more like herself again. Seeing her smile, regain her confidence, and return to doing the little things she loved meant the world to our family. The nurses, therapists, and staff were compassionate, patient, and genuinely invested in her recovery. They treated her with kindness and respect every single day, and it was clear they cared not only about her physical healing but also about her emotional well-being. A special thank you to Michael, who always brought a little sunshine to her mornings. His positive attitude, warm smile, and genuine compassion brightened her day. It is easy to see when someone truly loves what they do, and Michael is one of those special people who makes a lasting impact. We would also like to sincerely thank Alicia for the exceptional care and kindness she showed my grandmother throughout her stay. Knowing she was surrounded by people who truly cared gave our family such peace of mind during a difficult time. Another thing that pleasantly surprised us was the food. My grandmother genuinely enjoyed her meals. It gave her something to look forward to each day and helped make her stay even more comfortable.

This facility truly helped save my mother's life. When she was transferred here, she was incontinent, unable to walk, suffering from a bedsore, and struggling with depression after experiencing a very difficult and traumatic hospital stay. From the moment she arrived, the staff provided exceptional care and support. The nurses, nursing assistants, supervisors, doctors, and physical therapists all played an important role in her recovery. Over the course of three months, my mother made an incredible transformation. She often spoke highly of Michael, the supervisor, and Claudette, the nursing assistant. She would tell me that they treated her like family and made her feel valued, cared for, and respected. Their kindness and dedication meant so much to both of us. Like any facility, there may be occasional challenges, but I believe it is important for family members to remain involved, visit regularly, and actively participate in their loved one's care and progress. Overall, I am extremely grateful for the care my mother received and would confidently recommend this facility to anyone seeking rehabilitation and compassionate care for a loved one.

The worst decision our family made was admitting my grandmother to this rehabilitation facility. The experience was disappointing and concerning from the very beginning. First, the rooms did not look like the photos advertised online. The facility appeared much different in person than what was portrayed on its website. More importantly, the level of patient care was unacceptable. On multiple occasions, my grandmother rang the call bell because she needed assistance getting to the bathroom, and staff took up to two hours to respond. There were even times when the call bell appeared to be turned off after we activated it, leaving her without a way to request help. When we raised concerns and asked for assistance, we were often told that staff were busy with new admissions or feeding other patients. While we understand healthcare workers are busy, basic patient needs and safety should never be ignored for extended periods of time. Additionally, staff used extremely hot water while washing my grandmother’s hair, causing her significant discomfort. Overall, our family felt that call bells were not answered in a timely manner, patient needs were not prioritized, and the quality of care fell far below expectations. Based on our experience, I would not recommend this facility to others looking for rehabilitation care for a loved one.