St. John's Home

The atmosphere is beautiful. My mom was here for 4 weeks for physical therapy for her legs. She loved her PT Morgan. He was very pleasant and treated her very nicely. The nurse Shirley is a gem and definitely deserves a raise and possibly train other nurses to be more like her as far as demeanor and caring about the residents/patients because there were a few nurses/staff who were not very kind to my mom and/or said they would do something or get something for her and never returned and to find out they left for the day and left my mom hanging. Good example is my mom couldn't hear for to wax build up in both ears. The nurses were either too lazy or just didn't want to clean out her ears. She was originally told she had to see the ENT person but when she kept inquiring about when she could see them she was given ear drops for almost 1 week to help soften the wax was the excuse she was given. Any nurse was capable of doing it we were told by the PA. So my mom went without being able to hear properly for 1 week all because no one wanted to deal with it. Not very professional at all! Not to mention that she had to tell them each time that they had to wrap her legs, change the dressings, help elevate her legs cause she needs them elevated all the time due to her condition but no one knew that apparently. If they would treat these patients as if they were their own family members then maybe these reviews would be better and my mom wouldn't have been begging me to get her out of there. The food is inedible. I had to bring my mom real food so she could eat. She requested green jello cause that's her favorite. What was she told? "We don't have jello" Excuse me? What kind of "home" doesn't have jello? Coincidentally, the day she was released, they brought her green jello for her lunch. She made a comment about it to the person who brought her the meal and she said she was surprised too. A number of times the chicken was so dried out it was tough like leather. How can they expect people to eat something like that? Bad attitudes by a few staff members and security. When you go into the medical field aren't you supposed to care about your patients and want to help them and aide them in getting better or make them comfortable depending on what they are there for? Other staff members she loved and treated her very good but I can't think of their names at the moment. I have a handicap parking tag due to the many problems I have with my feet and walking so I always parked at one of the 2 entrances so I didn't have to walk as much. But what was I told? Security told me every time except the first time I went to visit her, that I had to go in through the opposite entrance that I parked at. It was absolutely ridiculous. Why they kept only having 1 entrance available is beyond me. No signs either stating the entrance was not accessible. You have to go up to the door and press a button on the intercom at one entrance and the other entrance the parking is farther from the entrance so you don't know it's doors are locked until you try to go in the automatic doors. Extremely frustrating 😡

My father spent the final 2.5 years of his life at St. John’s. While we were initially relieved he was placed here, we soon discovered that the "community-centered" reputation is a facade. St. John’s has dropped from a 3-star to a 1-star Medicare rating, and my family’s experience confirms why. Critical Medical Neglect & Safety Risks Dietary Hazards: Despite being a stroke survivor with aspiration risks, my father was frequently served non-pureed food and thin liquids with no staff present to assist. This was a direct threat to his life. Medical Emergency Failure: When my father was struggling to breathe with low blood pressure, nurses dismissed it. They failed to notify us when he stopped eating or when a failed IV attempt left him untreated. We had to insist on a hospital transfer; St. John’s refused to call 911, opting for a private transport that took 2 hours. He arrived at the hospital septic and passed away two days later. Hygiene & Infestations: The facility is infested with mice. I witnessed multiple mice running through the living area. The dining room was filthy and plagued by fruit flies. Management & Staffing Issues Callous Management: When I brought safety concerns to an upper-level manager, his response was: “You haven’t shared anything that I don’t already know. If you want to move him, I have lots of people who would like his bed.” Neglectful Environment: Aides are frequently on their phones, ignoring residents. My father sometimes wore the same clothes for days. Residents would beg me for help because they knew the staff would not respond. Lack of Activity: Memory care residents are often left sitting in front of a TV or alone in rooms. There are virtually no activities on weekends. The "Two-Tier" Reality Do not be fooled by the beautiful courtyard or the locked "Day Program" rooms. Those resources and the higher level of care seem reserved for the private-pay or rehab floors. In the long-term memory care unit, the environment is one of "waiting to die." Summary: While a few select nurses, chaplains, aides, and security guards are kind, they cannot compensate for a systemic culture of indifference and unsafe conditions. The funeral director noted that since COVID, "no one there seems to care." I would not recommend St. John’s to anyone who loves their family member. St. John’s: Do better.

Itself is okay pretty clean, the food is disgusting. The one doctor there lacks empathy, if you're burned out from your job man, just retire then or find something else .. People don't need the attitude, when their loved ones are facing death.. Most of the staff is pretty decent.. pay attention to your loved ones personal stuff, cuz it will go missing.. They lost my mother's glasses, found them and then lost them again. No reimbursement, no we'll take care of it, nothing.. At the end of the day the best place is home.

My father has not received his pain medication on time and that’s been since day 1. Has had to wait 3 hours past the time they were due and they’re supposed to be given every 4 hrs. Been there 4 days and his blood pressure has gone up because of not receiving the meds on time. Occupational Therapist came in asking him to join her “Group” therapy OT session. It was obvious she didn’t read any info about him before entering the room because he’s a recent amputee that can’t transfer from bed to chair yet.

My husband has been there for 2.5 weeks. Not a good experience so far. I as his wife and advocate have had to raise holy hell to get their attention. It is impossible to talk to a doctor, PA, NP. Are they too good to communicate with family. There are many good staff members and a few that should not be there. Our goal is to get my husband home!!! I am hoping 🙏 it gets better.