Putnam Ridge

I have read all the other reviews about Putnam Ridge. All I can say is that you should throw away the best reviews and the worst and use common sense. and read between the lines. No facility is perfect in every respect but you have to understand what goes on there. I've seen the aides working and always using the utmost of care and patience with everyone, even those that don't deserve the kindness they are receiving. I've seen families make demands which can be outrageous. Now, my take on this: The staff is very attentive to all needs and run a clean, attentive operation. I've heard residents yell to nobody in particular to 'Get me out of here!', 'I want to go home', 'Who the hell are you?'. Patients with mental deficiencies are handled in the best way possible with the maximum of patience. I could never have the same level of patience as these aides possess. The food is properly prepared according to the dietary needs of each person. The aides maintain a clean room and bed for everyone and patiently answer questions as the family asks. I noticed that at all levels, time was spent with me to assure my questions were answered completely. I found the highest level of professionalism and courteous response from all departments. Nobody ran from me upon seeing me approach from down the hall. Breda showed outstanding patience with me to make sure I understood the answers and requirements from Medicaid which can be a nightmare at times, same with Elise, Veronica always put me on the right track to getting my questions answered and issues resolved making the contacts for me. She was unbelievable in her help. Vivienne in rehab made sure my friend received the proper rehab, Lopita, the head nurse for the ward, made sure my friend got his meds and attention when needed. Even the nurses and aides in the most difficult ward, Apple, maintained a high level of expertise in handling some difficult residents. There were others but it's needless to go on. Yes, there may be problems that occur, as at any home, but it must be remembered that there are about 160 residents here that all need some level of attention. The home does not go into a panic when a resident yells that his drinking water isn't cold enough. The place is well run and much better than the other homes I've visited. I must rate this home as 5 Stars, representing the highest level of care. R.

Our family recently had to make the very difficult decision to place my father in a long term care facility. From the very beginning, our experience with Putnam Ridge has been nothing short of a breath of fresh air. The entire staff has been incredibly friendly and supportive — from the administrative team and concierge staff to rehabilitation team, nurses, and the facility support team. Everyone we’ve interacted with has shown genuine compassion and care for the residents. The facility itself is very clean, and the grounds are beautiful and well maintained, which adds to the welcoming atmosphere. They helped make an extremely hard and emotional decision feel like the right choice for our family, and for that we are truly grateful.