Parker Jewish Institute for Health Care & Rehab

My loved one stayed at Parker Jewish for about 3 weeks after an infection affected his ability to walk. It was a nightmarish experience, and I would definitely not recommend this facility to anyone! I don’t know how Medicare could have given it a “CMS Star Rating” of 5 stars (supposedly “based on quality and satisfaction measures as of 1/3/22”). First and foremost, the facility was significantly understaffed. Patients have to wait for hours sometimes for basic needs such as being helped to the bathroom. There is only one general doctor for the entire building so, needless to say, he is mostly unavailable. Perhaps due to the staff shortage, most of the aides and nurses are resentful and unhappy with their jobs. The food is one of the worse ever experienced in any hospital or rehab facility. The only saving grace for Parker Jewish is that their physical therapy staff is much more cordial. However, the rehab crew is constantly being rotated so a patient is not able to request for any one particular therapist. Do not use this one star facility!

The only good thing about this facility was the proximity of our home to the facility. The Social Worker assigned to my father was unresponsive even after her direct managers were contacted- when and if we could actually get a manager on the phone to reach after multiple days of calling One Nurse Manager Althea was the only helpful person and seemed as frustrated with her colleagues as we were and should consider leaving this facility- she deserves better. On day one the lazy and unresponsive night nurses and aides decided to make their lives easier by smacking a diaper on my father - a man who does not have an incontinence issue just so they wouldn’t have to assist my father to the bathroom when he used the call button- mind you he was in rehab for knee replacement which is why he was unable to get up by himself. We requested a menu to be able to order food for my dad and after asking multiple employees - received nothing until day four- my mother was running back and forth with 3 meals a day to ensure my father was eating because the food when received was inedible. No one answers their phone - all phones are sent directly to voicemail and no one returns phone calls - until the 6th day in the facility after I threw a fit to the VP of patient services’ Secretary and demanded she get in touch with our Social worker. All we wanted was to get his discharge summary completed and signed off on by the dr. This took 5 days!!!! I also have to mention the fact that the so called Family Call Center representative Justin communicated the wrong information to my mother about the visiting hours- he told my mother it was once every 2 weeks! Which yes during the pandemic this was the case BUT the State of Emergency had already been lifted and he was not educated on the new information and when my mom started questioning his information told my mom - if she didn’t like “write a letter to Governor Cuomo” - nice thing to say to a 75 year old woman who’s husband of 55 years was in this facilities care - this was also done on day one by the way. - what a PUNK! The rooms were dingy and dirty garbage and urinals say there unless the family members brought it out of the room to empty themselves! Placing healthy in the same room of someone who should be in hospice - is the most ignorant thing to do.. my fathers overall demeanor declined into a deep depression in a very short amount of time. I can go on and on with bad feedback about this facility but I’m only allowed a certain number of characters. NEVER PUT ANYONE YOU LOVE IN THIS FACILITY EVER!

Our sister Padma S. was admitted to Parker Jewish institute after having a stroke about more than a year ago. She is getting efficient, professional and genuine care from the entire staff. This place is a home away from home for her. We would like to thank the entire staff for doing an excellent job with our sister. From the nursing staff, aides to the front lobby staff they are all always fulfilling our sister’s request and making her stay a comfortable one. Special appreciation for Parker Jewish administration: While we are pleased with the care she has received, last week, Parker Jewish administration arranged a remarkable drive-by visit by families to meet their loved-ones finally under the difficult Covid situation. The best part was that we saw our sister in the wheelchair with her favorite Kathleen K., Director- Therapeutic Recreation. We felt very good seeing our sister after more than 3-months. This was a kind gesture on the part of Parker Jewish admin and we greatly appreciate it. In the process of her rehab and medical care, we need special mention of one very caring person that is Ms. Sujata S., Public Affairs Associate, representative - Parker’s Indian Cultural Unit on the 4th floor. As a family, we found Sujata a high-quality professional, providing her services to our sister and the other Indian residents on the floor. Her caring nature and genuine desire to help patients and family members was outstanding and therefore she earned our trust in a short amount of time. Through these difficult times, she has communicated very well with our family of 3-brothers and their spouses. Along with Padma, she treated us also with empathy, understanding and respect. We wish to thank her for all her help to us and we are sure she is making a difference in patient care at Parker Jewish Institute. Gupta Family: Bhagwati and Rama Gupta; Vijay and Sarla Gupta; Hukam & Veena Gupta, MD

My wife is staying at Parker Jewish Institute For Health Care & Rehabilitation and they're good to her. The staff is also very good and she has a shared room there. Aside from a shared room, they also have private room options. They provide OT, PT, and speech therapies. They had quite a few activities for the residents, they had a gym where they did PT and OT. They also had a cafeteria, gift shop, a family room, and a list of recreational activities. So every day they have different types of recreational activities. The place itself is nice. Medicare would be paying for 80% of the cost.

As a whole, we had a good experience there. The nursing care was excellent and the staff informed us of everything that went on. The meals were excellent as well.