Meadowbrook Care Center - Freeport

I'm a doctor and I'm never a fan of rating other doctors because I know that everything can usually be much more complex than can show up in a Google review. however it's important that you know what occurs at Meadowbrook. To start the physical therapists are amazing, it's a clean and lovely facility with good food. What is scary is the medical care that's given. My mother went into Meadowbrook with a very rare condition called myositis, she wound up back in the hospital after a day because the doctor didn't give her the dosage of the medication she needed. He actually talked to me and said that his best friend was a rheumatologist so he didn't believe she had the condition that her doctors had diagnosed her with. (She had been diagnosed with a few tests that were the "gold standard," meaning they couldn't be wrong). When I asked him if he had actually discussed this with those doctors, he said no because he didn't want to offend them. He then said he didn't have to follow their recommendations, because he wa sher doctor in house. My mom wound up back in the hospital because of this attitude, but still said it. The scarier incident happened with my father. He wound up in the hospital following a fall. He wanted to go to Meadowbrook though we had concerns. Again he started to get better but one day developed severe weakness. As a doc myself I could recognize the signs of COVID and was asking them to just do a COVID test. the doctor refused for days saying my dead was just deconditioned. Really? He could use a walker yesterday and can't get out of bed today and you're just going to say that is his usual state of being? finally they did a COVID test and it turned out he had COVID. Then again when my father started to have great swelling in his legs and could no longer walk, the doctor discharged him saying that my dad was just deconditioned and he would never be able to walk again. I took my dad to his primary care doctor that same day who automatically diagnosed him as having blood clots in both his legs. He went right to the hospital, thank God after that hospitalization he did not go back to Meadowbrook he went to a different rehab and came out able to walk with a Walker. This is what's scary at Meadowbrook. It's a great place to go if you have no other medical issues, but the doctor there whom I spoke to many times scared me for his arrogance, lack of knowledge or willingness to communicate with other doctors to learn what's actually going on. Finally they lied in their notes. I got the medical records and they said frequently that they spoke with my dad when I was there all day and they never were. Scary place

I was there earlier to see my aunt and didn’t know how to use the machine. The security guards were very nice and helped me. Both greeted me with a smile and made me feel welcomed. The building is very clean, and the nursing staff are nice.

Great job. Everyone was very nice and helpful

My Dad was a resident at MeadowBrook for almost 5 years. Most of the CNAs and LPNs were good. The staff in the Recreation and PT departments were great. That’s where a positive review ends. Communication is non existent. Trying to call the floor is an exercise in futility. The phones are rarely answered and if you leave a message a call back is a rarity. Care plan meetings, for the most part only happened when I threatened to call DOH. The turnover with Nurse Managers was astounding. Meetings with management are nothing but frustration. All the right words are said but nothing ever changes. They have spent a fortune renovating the facility and it is beautiful. But a beautiful building means very little when the frustrations are so great. The last thing that needs mentioning is the parking. There is a very small lot in the front of the building for “ visitors “ . If you’re there at shift change you will see how many cars belong to staff and vendors. Even though there is a big lot for staff. Street parking is rough at best so be prepared to walk 3 or 4 blocks when you go to visit. I often thought about transferring my Dad to a different facility but for a 90 year old man with dementia it would have been to traumatic for him. Think twice before having your loved one admitted here.

My dad was spent time there and nursing staff was awful. He had a wound on his leg which was never attended to. They leave their patients in their soiled diapers for hours. And when you complain the staff takes it out on the patient by half-hearted service and neglect. I would not recommend this facility for my dog.