Lutheran Care Center at Concord Village

The care that my mom received in 2024 was amazing. I could not say enough about the quality of care she received. She left stronger than ever!!! About a month ago, She needed to return to Lutheran to get her strength back and we were so happy with that decision. Unfortunately, administration changed, 80% of the staff that was there in 2024 left which means the facility overall went down hill. Mom contracted a horrible bacterial infection which led her to the ER. There they actually found out that her bone in her hip completely shattered and that she now would have to undergo a second surgery to repair it. Please be aware when considering placing your loved one there. So incredibly heartbreaking.

I have been a resident here on the first floor for over a year and in general the nursing staff has been pretty good. Recently there has been a change following a review from a family member regarding a few nursing staff members on the rehab unit on the second floor. Administrative staff here have decided to take away our good CNA's and nurses and place them on the rehab unit instead of addressing the problems that already exist there. We, on the long-term unit are as deserving of care as the residents on rehab. We are left with some nurses aides that would much rather spend their time on duty sitting in the nurse's lounge playing on their phones than they would carrying for us residents or we are short staffed leaving the aides overwhelmed and unable to give us proper care! Some of the CNA's idea of care is to make sure they wipe our butts and then go on their way as if we never have a need for anything else! Despite our unit manager coming to our defense regarding decent coverage for us it's to no avail and falls on deaf ears. The food here is also a problem. Most of the food that is served to us is prepackaged and not fresh food. It has little to no nutritional value and is full of sodium. There is no creativity whatsoever by the cooks that work here that act as chefs! They don't even know how to make a decent pot of coffee or pot of soup. We residents have voiced our concerns regarding our meals numerous times and that is also to no avail.

I Just want to thank all the staff that has been helping my Mom as she is getting better & stronger my family visits her daily & at all different times She is well taken care of She is always clean She loves her meals She gets physical therapy daily It takes someone real special and strong minded to work at this kind of facility Alot of these places are short staffed and over worked they still come in and do their jobs tat the best of their ability I also know that some clients are never satisfied or appreciate The workers that are trying to help them I will highly recommend any family members or friends that are in need of any rehabilitation to attend Lutheran Care Center at Concord Village Poughkeepsie Thank You to all the staff involved in my mothers Recovery Kathleen Anderson. 11/25/2025

First off, I would like to stay anonymous, because my mother is still under the care of Lutheran Care Rehab, and I fear possible retaliation or mistreatment toward her for me speaking up. On November 8th, 2025, I received a phone call from my mom around 7:30 a.m., stating that she had been awakened by staff arguing loudly in the hallway. She told me that the night shift is often extremely noisy, making it difficult for her and other residents to rest. There’s a CNA named Lola, who wears a scrub cap, and has repeatedly displayed aggressive and unprofessional behavior. I have personally visited many times to have dinner with my mother and have observed this aide in the dining room, she curses at residents, speaks harshly, and carries herself in a very intimidating and angry manner. On one occasion, she told a resident to “move their blood clot.” I later looked up the meaning of “blood clot,” which is a vulgar Jamaican slang term used as an insult, and I was absolutely shocked that a healthcare worker would use such language toward elderly residents. I have observed this same aide taking out her frustration on residents for weeks, and my mother has told me that other residents have noticed it too. One resident even shared that after ringing the call bell one night, Lola stormed in and yelled, “What do you want?” in a nasty, aggressive tone. Another issue I want to raise is that Nurse Jennifer has also been extremely unprofessional and rude toward both residents and family members. Lastly, it’s concerning that most of the staff do not wear name badges, making it nearly impossible to identify who is who when reporting issues. I do want to note that Nurse Cassandra and the rehab department are great, but if you are considering checking your loved one into this facility, please be aware of these two workers. The lack of accountability and professionalism I’ve witnessed is deeply disappointing and completely unacceptable for a place that’s supposed to provide care and comfort.

My mother was there , terrible experience on 2 north this 1 aid was very lazy Spanish lady I think name was Norman who sat at the desk & watched my moms bell go off for almost 30 minutes I thought she was the nurse she was 1 of the aids , nurses eat behind the desk touch things so nasty very bad attitudes terrible experience , also 1 nurse who works mornings very rude & unprofessional overall TERRIBLE EXPERIENCE!!!!