Isabella Center

I would strongly advise against placing your family member in this facility. Since the new management took over, the quality of care has significantly declined. The facility is severely understaffed, with nursing assistants often responsible for 15–16 residents each. This makes it impossible to provide safe, attentive care. Meals are frequently delayed, with residents receiving cold food 1.5 to 2 hours late. There have been noticeable cases of rapid weight loss among residents, which is deeply concerning. Basic hygiene and dignity are not being maintained. Residents are not consistently showered, and many are left sitting in urine or feces for extended periods due to lack of staff. Some residents remain in soiled linens for hours because aides are overwhelmed and unable to keep up with the workload. These conditions lead to frustration among residents, sometimes resulting in verbal or physical altercations. The overall environment feels chaotic and distressing. Management appears disconnected from what is happening on the floor. The focus seems to be more on operations and cost than on the well-being of residents. Staff are overworked, and concerns do not appear to be addressed effectively. This is not a place where vulnerable individuals receive the care and respect they deserve. Please consider other options before trusting this facility with your loved one. PLEASE!!!!

Most staff is professional and has empathy for the Patients, Unfortunately very heavily understaffed! 2 maybe 3 Care takers at a time to attend to 30 Patients to a floor and other floors have 45 Patients some patients have to lay in their own" mess" sometimes anywhere between 40 minutes to 4 hour's!& this isn't exaggeration!& 3 security guards only on the Ground floor lobby. So if a Mentally Disturbed or frustrated patient decides to go into your loved one's room and assaults them. Their's nothing at all That can be done! Until security gets to that floor& location by using the sometimes not working elevators & breakfast lunch and dinner are always 1 to sometimes 3 hour's late& always cold!& it's not allowed to be heated up! Because the new Geniouses of the new administration isn't allowing microwaves on any floor, not even for employee's! Over 700 patients some patients medical insurance pays $500.00 to $1,700.00 a day to Isabella Nursing Rehabilitation Center add that to a week then a month to a year!& they choose not to hire extra Care takers to watch over your loved one's needs!& not even 1 security to each floor to make sure your loved one is at least safe! From any potential harm! From various other patients that might be on antidepressants or other mind and mood altering medications 💊 🤔. I give Isabella 1 star 🌟 for now until they get their act together! Your loved one's personal medical records and Personal information shouldn't be shared with any staff! Unless they are " Certified Doctors/ Nurse's or An assigned Social Worker! Not a caretaker/ pastor or religious person or janitor ect...Wich has also been observed in the past! To avoid infections and extra sickness 😷 to patients being washed and changed! More care takers must be hired!!!!

Amazing place

This is their rating. After visiting this place and speaking to someone who works there, I'm Not Surprised At All🙄

Tengo mi mamá en este lugar y puedo decir que la atención es muy mala .. poco personal .. siempre que llego la encuentro hecha pipi … y ahora con la nueva administración… con este corte de personal peor .. la comida nunca les llega a tiempo … .. las caregivers pueden ver un residente pidiéndoles agua y no les asen caso 😢😢… incluso un día es y he unos de los caregivers diciéndole a otra que no les pueden dar tanta agua porque luego orinan mucho 😡… no veo el día en que pueda sacar mi nena de ese lugar… este de Audubon es un desastre