Heritage Park Rehab & Skilled Nursing

There have been MANY on going issues in Heritage Park. There are a few CNA's that bust their butts to do the right thing...the upper management really seems unaware of the nightmare that is happening on the floor. Today my mother and her room mate wanted a hotdog...they were cooking them outside of their window...when I went to go get them one, I was told they had not signed up for the activity, so they were denied a hotdog...REALLY!!!! It's a hotdog!!!! The list goes on and on for the lack of care at Heritage Park.

While my great grandma was here, she was treated well, and the staff seemed very friendly, with some even having great relationships with her. Brought her food and checked on her quite often, until hospice took care of her until the end. Have to respect some of the workers here who have to work tirelessly and deal with the emotional stress as i’d imagine.

My mother was just in this facility for a week for rehab. One of the staff took her to the bathroom and forcibly cut her nails. Another got in her face and was nasty with my mom when she buzzed to go to the restroom in front of my brother. If you can't have compassion for the elderly then perhaps you shouldn't be working in a facility like this. Would you want your family member treated the same way??? And place is dirty...small flies everywhere.

So sad when you have no choice for your loved one. Very disgusting there. Most of the staff do nothing. Sit and color or on cell phone. Supposed to be interacting with the demtia residents.

This place is horrible you try calling them to see if your relative family member is being taken care of and they don't even answer the phone hardly my grandma is there and they neglected her now she is on hospice and dying they're doing a shoving her home to die it's like her boyfriend a couple years ago happened to him too he went there for help all of a sudden he came home to die my grandma says the food is terrible the service is terrible crowded and understaffed that's why they put you in hospice and send you home to die want to take the time to check you out and take care of you Grandma went in there for rehabilitation not to die and you're talking now is not able to talk they do is leave her tied up in her bed