Good Shepherd Village at Endwell

This was several years ago but the reason I won’t consider them now is the way they treated my mother and I when I was trying to find quality memory care for her. They did schedule a visit but when it came time to apply they would not return my calls and refused to give us the time of day. I ran into the then admissions person at an Alzheimer’s walk at Otsingo I asked her why no one was getting back to me she shrugged her shoulders and walked away. It embarrassed me and broke my heart for my mom as she couldn’t understand why she wasn’t good enough.

I have been trying to call admissions for two days to get information. Who answered refers me to admissions. I leave a message, to call me back and no one does. Costumer service and response are very low. I done trying at the facility.

New additions and renovations currently going on. The apartments are updated and decorations throughout the building are tasteful. Meals are tasty!

We are going to choose Good Shepherd Village at Endwell because we like the cleanliness of the facility and the size of the room. The staff was very accommodating, they did whatever they could to help us get there to do a tour, and the availability. The staff who gave the tour was most helpful. They have an outdoor area, and meals are included, like two meals a day.

Good Shepherd Village was a good fit for me and my husband. The staff was very pleasant and just was a good fit for us. The room was very pleasant. Stores are close by, and they take you to the doctors. They do the basics, usually what other places do. It's more out of the city. It's out in the country, but it's close to Wegmans grocery store, which they take you to, but you make an appointment. I saw all three levels. There's a nursing home. First, we're going into independent, and then if we need other levels, we can go forward. The facade of the facility was very good, and it was clean.